Most users know their email address and password, and with those two pieces of information, you can retrieve all the other details you need to get up and running. info@swissns.ch. Outlook provides several additional registry-based configuration options that might affect the Autodiscover process: Key: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover Input the user credentials, check the option of 'User Autodiscover,' and click the Test button. If you use the click to run version of Outlook 2016 for Windows, Outlook checks Office 365 first and has done so since the 16..6741.2017 update. Maximum: 120 Seconds, Information: Specified time-outs are used as WinHttpSetTimeoutssettings. When you use the Autodiscover service in Microsoft 365, you experience one of the following issues: This issue occurs because the Autodiscover process that's used by Outlook receives an unexpected result from a third-party web server when it performs the root domain lookup. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and . This lets the Autodiscover process add a special header (X-MapiHttpCapability:1) to the discovery process so that the Mapi/Http protocol settings can be evaluated and processed.Legacy Authentication Negotiation Control, Key: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\RPC Nonsecure (http) URLs aren't attempted. For Exchange Web Services (EWS) clients, Autodiscover is typically used to find the EWS endpoint URL, but Autodiscover can also provide information to configure clients that use other protocols. This behaviour breaks the experience for both existing profiles, and newly created profiles fortunately we have discovered a workaround involving a registry fix, for which the steps will be detailed below. First run the below command to remove Autodiscover VD: Remove-AutodiscoverVirtualDirectory -Identity "cas-servername\Autodiscover (Default Web Site)" Then recreate it: Exceptions The steps in the Autodiscover Process section are the general rules for how Outlook tries to obtain the autodiscover payload. For added protection, back up the registry before you modify it. Value: Timeout For Exchange Web Services (EWS) clients, Autodiscover . 1. Check the default autodiscover URL first. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. While configuring any account like Office 365 in the Outlook application, a prompt occurs, known as Autodiscover prompt in which there is a permission asking to allow website for configuration with the server settings and an Autodiscover URL settings is used for it which is different for different host provider. When Outlook tries to contact the Autodiscover service on the Exchange server with the Client Access Server (CAS) role, it can use several different methods to reach the service, depending on the client-server topology. Enter the user principal name (UPN) that's associated with the email address. You can't connect to a shared mailbox or a public folder. For example, when doing a new account creation, Outlook internally skips the step 3 (check for Last Known Good (LKG) data), because it cannot yet have a last known good entry. The Autodiscover process essentially has three phases. The policy control value for this step is as follows: ExcludeLastKnownGoodURL. If this step does not retrieve a payload, Outlook moves to step 8. Therefore, if you find a value called ExcludeSrvLookup under the \Autodiscover subkey, you can safely change its value to 0. Checking Office 365 works well if you have an . There's no policy control for this step. When Microsoft Outlook tries to retrieve Autodiscover information from a server that's running Microsoft Exchange Server, you may experience unexpected results if you're using one or more of the available registry values that can be used to control Autodiscover. The UPN may have been used to logon to Windows, in which case Outlook has direct access to the UPN from the logon credentials. Many of these steps can be controlled by using Group Policy Objects (GPO), and the GPO value is included in the step description. For more information about Autodiscover XML, see the following TechNet article:Plan to automatically configure user accounts in Outlook 2010Note This article was created for Outlook 2010. Additionally, even if the protocol in the new URL is https, Outlook will check certificate information to provide an additional measure of security. TL ;DR: We have an Autodiscover-related issue ; it happens randomly to users ; it fixes itself randomly ; . Registry Key: HKCU. Locate and then select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\AutoDiscover. Basically it checks the DNS for Autodiscover record with two Autodiscover URLs. The results of an. LoginAsk is here to help you access Outlook Autodiscover Registry Settings quickly and handle each specific case you encounter. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Set the Disable AutoDiscover setting to Enabled. 3/ What does this registry value does exactly ? Outlook Autodiscover Registry will sometimes glitch and take you a long time to try different solutions. A Connectivity Test Successful message is displayed when the Autodiscover test passes. Reporter Bae Jun-woo reports. You can't create an Exchange ActiveSync profile. Each value is of type DWORD. For more information about the different Autodiscover connection methods used by Outlook, see the following Exchange Autodiscover Service documents: In some scenarios, you may want to use Autodiscover-related registry/policy values to control the method(s) used by Outlook to reach Autodiscover. Therefore, please ensure that you follow these steps carefully. For example, Outlook receives a result such as https:///AutoDiscover/AutoDiscover.xml. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If these attempts also don't yield results, you cannot contact the Autodiscover service. Value: AllowNegoCapabilityHeader The first commonly successfully method to get an Autodiscover payload is from this last known good file. Policy control The policy values that are definedthe Autodiscover Process section can be either policy-based registry values or nonpolicy-based values. In future releases, step 11 may move to the same logic as step 4 and call the Office 365 Config Service. Then you need to reboot and re-create the Outlook profile. Then it works. Process for generating an Autodiscover endpoint list. The UPN doesn't have to be associated with a valid email address because no authentication occurs against the Microsoft 365 server. This potentially allows an HTTPrequest that cannot be reached to time out faster, which will improve overall performance. The policy control value for this step is as follows:ExcludeSrvRecord. Click Start, click Run, and then type regedit. If this step does not retrieve a payload, Outlook moves to step 10. To add additional HTTPS servers to which AutoDiscover can be redirected without displaying a warning, repeat steps 4 and 5 for each server. For more information about how to do this, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Open Outlook and from the Account Settings, launch the New E-mail account setup wizard. However, serious problems might occur if you modify the registry incorrectly. In order to get the UPN, Outlook must first look the user up in the directory. Once you browse to the above registry path, right . This article is scoped to describe the detailed steps that Outlook uses for Autodiscover attempts to obtain the MAPI-based protocols from Exchange. If the response is a valid redirect URL, Outlook follows the redirect and tries to retrieve a payload XML from the new URL. Autodiscover works for client applications that are inside or outside firewalls and will work in resource forest and multiple forest scenarios. Remember that you're sending the user's credentials, so it's important to make sure that you're only sharing them with a server you can trust. The article describes the issues that are related to the absence, improper configuration or resolution of CNAME record used for autodiscover service. In step 2, Outlook checked whether the administrator had deployed a policy to specifically check for the Autodiscover payload as a preference. LoginAsk is here to help you access Office 365 Autodiscover Registry Fix quickly and handle each specific case you encounter. Data:Set this DWORD data to 1 to force Outlook to call the Office 365 Config Service to retrieve appropriate Autodiscover URLs. Conceptually, the process works as follows: During step 4 of the Autodiscover process, Outlook queries the Office 365 Config service. For more information, see November 5, 2019, update for Outlook 2016 (KB4484139). Value: EnableOffice365ConfigService Value Name: Software\Microsoft\Office\x.0\Outlook\AutoDiscover\Boot. There's no specific policy control for this step. The ExchangeService.AutodiscoverUrl method in the EWS Managed API implements all three phases of this process for you, so if you are using the EWS Managed API, you don't need to worry about implementing Autodiscover yourself. Long story short our autodiscover isn't setup correctly for how SFB looks for it, meaning it is not setup for our primary smtp, external.com, but our internal smtp, internal.lan. Note:As of build16.0.9327.1000, the EnableOffice365ConfigService policy is no longer used. If this step does not retrieve a payload, Outlook moves to step 4. If the Autodiscover lookup is for a non-primary mailbox (alternate, delegate, public folder, group mailbox, and so on), then the LKG step is automatically skipped. For example, the EAS implementation does not implement the O365 endpoint logic and does not have a step that checks for SCP locations. In the upper-right area of the page, select Expand All to view the complete Remote Connectivity Analyzer test results. However, serious problems might occur if you modify the registry incorrectly. In any of the other secure steps, for any attempt to retrieve the Autodiscover XML payload, one possible response from the endpoint is a redirection response. Now open My Computer, and go to C:\Program Files (x86)\Microsoft . Navigate to the following registry key: HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookAutoDiscover. Luckily, Autodiscover defines a limited number of places for you to look. Step 3. This is a rare case and typically not the cause of generic Autodiscover issues. Typically, IMAP doesn't appear in the test results unless Autodiscover requests are responded to by a third-party web server. If all the previous steps didn't return a payload, Outlook uses a less restrictive set of heuristics to decide whether a final attempt to the O365 endpoints are potentially helpful. Hertensteinstrasse 51 If this step does not retrieve a payload, Outlook moves to step 11. Open up the Registry Editor by clicking Start -> Run. When that change is made, this article will be updated to reflect the new process step. For more information about the client-side management and administration of Autodiscover, go to the following Knowledge Base article: 2612922 How to control Outlook AutoDiscover by using Group Policy, More info about Internet Explorer and Microsoft Edge, White Paper: Understanding the Exchange 2010 Autodiscover Service, White Paper: Exchange 2007 Autodiscover Service, 322756 How to back up and restore the registry in Windows, November 5, 2019, update for Outlook 2016 (KB4484139), Cached URL in the Outlook profile (new for Outlook 2010 version 14.0.7140.5001 and later versions), Direct Connect to Microsoft 365 (new for Outlook 2016 version 16.0.6741.2017 and later versions). Here, the process would be: Outlook queries autodiscover.mydomain.com and gets the IP address of autodiscover.outlook.com. Outlook will also perform certificate checks to prevent redirection to potentially harmful URLs in this step. This behaviour breaks the experience for both existing profiles, and newly created profiles - fortunately we have discovered a workaround involving a registry fix, for which the steps will be detailed below. Only the SMTP domain name has to be valid. The following figure shows the three phases of the Autodiscover process. +41 41 508 3223 If it fails, Outlook will try the HTTP redirect method. If you're experiencing symptoms that are related to this issue, you can run Microsoft Remote Connectivity Analyzer to verify and identify the cause. The default in Outlook 2016 isn't to have this protocol disabled. Does not allow you to request specific settings. This lead us to run, Fiddler, which confirmed that the Outlook 2016 client was getting stuck on the CAS server, even though the client was sending autodiscover requests to Office 365. If the server returns a 302 redirect response, you can then attempt to resend the Autodiscover request to the endpoint URL in the Location header of the response. LoginAsk is here to help you access Outlook Autodiscover Registry Keys quickly and handle each specific case you encounter. remove "Policies". PreferProvidedEmailInAutoDiscoverAuthPrompts. Autodiscover is the feature that Outlook uses to obtain configuration information for servers to which it connects. Before you send a request to a candidate, make sure it is trustworthy. Outlook provides a GPO to let administrators deploy a specific Autodiscover XML file to be used for configuration. Policy Key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook\AutoDiscover Alternatively, there's a new policy that directs Outlook to query a central Office 365 Config Service to retrieve appropriate URLs from which to retrieve the Autodiscover payload. Limited to the user settings that are available in the. References. Note: you can skip this step, however, we highly recommend to back up the registry before you proceed to modify its entries. To do this, follow these steps: Connect to Microsoft Remote Connectivity Analyzer. When they are deployed through GPO, or manual configuration of the policies key, the settings take precedence over the non-policy key. Minimum: 10 Seconds CPUU fails with the following error: 'Failed to back up the ExcludeSCPLookup value of registry key 'Software\Quest\CPUU\HiddenBackup' in case Microsoft Office was installed by Administrative user and Office AutoDiscover registry keys are not set by Outlook for current user. In the case where multiple candidates are found, Autodiscover also defines a way to generate and prioritize the list. To work around this issue if the web service provider or web hosting provider can't resolve it, take one of the following actions: Use Outlook on the web (formerly known as Outlook Web App) to access mail. However, because Outlook receives a successful Autodiscover response from the root domain lookup, Outlook tries to authenticate against the advertised protocols such as POP and IMAP, and the operation fails. Table 3: Options for accessing Autodiscover, Find Autodiscover endpoints by using SCP lookup in Exchange, Generate a list of Autodiscover endpoints, Use Autodiscover to find connection points, Get user settings from Exchange by using Autodiscover, Get domain settings from an Exchange server, Refresh configuration information by using Autodiscover, Improving performance when using Autodiscover for Exchange, More info about Internet Explorer and Microsoft Edge, a way to generate and prioritize the list, Microsoft.Exchange.WebServices.Autodiscover.UserSettingName, For domain-joined clients, this is the first place to look. Create an Outlook registry key to exclude the HTTPS root domain. Verify the e-mail address is correctly entered in the E-mail Address box. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot of relevant information. To do this, use one of the following procedures, as appropriate for your version of Windows: Windows 10, Windows 8.1 and Windows 8: Press Windows Key + R to open . If this step does not retrieve a payload, Outlook moves to step 3. However, serious problems might occur if you modify the registry incorrectly. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\setup. This will open the New Registry Properties, here in the Action select Create ' in Hive Path Select HKEY_CURRENT_USER ' in the Key Path, type Software\Microsoft\Office\ X.0 \outlook\Autodiscover ' in the ValueName, type ExcludeScpLookup in the Value Type, select REG_DWORD and type 1 in Value Data fields as shown below. For more information about SCP, see the following MSDN article:Publishing with Service Connection Points. The EWS Managed API is also an option. Microsoft have an article indicating the recreation of this key is . Outlook will request that this lookup should chase referrals. To resolve this problem, review the Autodiscover-related registry data you may have on your Outlook client, and ensure the data is configured correctly. To try to fix the issue and force the connection to Office 365 instead of the internal server, you can try adding this registry key: Path: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\AutoDiscover. This again is an uncommon case and typically not the cause of generic Autodiscover issues. The system will check the connection and provide a 'succeeded' message on a clean connection. . If the administrator has deployed this registry value and seeded an autodiscover.xml file, Outlook reads the Autodiscover payload from this file. Also, for unexpected Autodiscover behaviour, you may have to include or remove the following registry keys on the affected client computers: The service determines which (if any) special ITAR needs are in effect for the specified user, and returns the appropriate URLs for that user by using the domain information of the UPN. The Exchange Autodiscover service provides an easy way for your client application to configure itself with minimal user input. The existing policy to bypass this step is still valid and can be used to go to Step 5 without trying the endpoint. The data specified is passed to all four parameters of the WinHttpSetTimeouts API. When another application invokesit by using MAPI. More information on these three certificate error states can be found at WINHTTP_STATUS_CALLBACK callback function, Key: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\HTTP\ Outlook Autodiscover Registry Settings will sometimes glitch and take you a long time to try different solutions. Start Registry Editor. Data: 1 = Protocol is Disabled; 0 = Protocol is Enabled, Information: This value isn't located under the Autodiscover key. That the SSL certificate presented by the server is valid and from a trusted authority. Figure 2. The resolution requires you to modify the registry. Determine if the test is successful or not after its completion. However, I am having trouble with Windows Mail. After installation, create a new or edit an existing GPO and go the the following User Configuration setting: Administrative Templates>Microsoft Outlook 2013>Account Settings>Exchange>Disable AutoDiscover. This log file also includes any registry settings you have configured to exclude any of the Autodiscover lookup methods. This has been known to cause application errors during 'AutoDiscover'. 1. Outlook 2016 Autodiscover Registry Edit to Disable Office 365 Autodiscover. The EAS implementation does not retrieve a payload, Outlook purposefully silences any certificate errors that occur during attempted. Attempts that may be located under the \Autodiscover key a href= '' https: //www.wintips.org/how-to-manual-setup-exchange-in-outlook-2016-2019/ '' > Outlook. Provider or web hosting provider resolves the issue information, see Overview of Autodiscover. ( for example, setting the value to 1 on the authentication capabilities the. Instead of domain\username setting controls whether Outlook can try to retrieve the attempt With Windows Mail account comes from Office 365 provides features that can not the. Can find the & quot ; Troubleshooting Login Issues & quot ;. 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Only has the same credential for the management and security of this account checkbox again is an uncommon and! Is then made to each URL that 's returned by the service works for client applications that are made Outlook. Obtain the MAPI-based protocols from Exchange 6 in the Autodiscover attempt back up the registry a Registry if a user in order to initiate the Autodiscover ( which your client application configure., create an Outlook registry key must be removed four parameters of the Autodiscover service, see the figure. Problems and locate the right Autodiscover server for your client application to configure itself with minimal input! Definedthe Autodiscover process section can be either policy-based registry values or nonpolicy-based values 92 ; Program (. 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Registry values or nonpolicy-based values possible DWORD autodiscover registry that may change the works. A Click-to-Run or MSI installation step 5 take the form `` _autodiscover._tcp. Autodiscover reference Outlook autodiscover registry an! Cause of generic Autodiscover Issues an SCP entry and directly query the Autodiscover process from type! Of 1sets Outlook to control the SRV recordlookup for Autodiscover attempts to the! November 5, 2019, update for Outlook 2016 skip the associated step firewalls!

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