China Post Registered Airmail is an economical and typically slow shipping service from China Post. Post offices restricted reception and delivery of parcels, offices in the quarantine zones were temporary closed, which also had its negative impact on shipment terms. China Post will not respond to email queries. The same for a rolled-up package it might not get over 90 cm and with a diameter of not more than 104cm. Calls from outside China + (country code) (area code) (11185) . List of Contact Points for Overseas Post Offices: . You can directly call China Post by phone number +8611185 (Chinese Mandarin language ONLY). Refrain from disposing of the receipt as it might come in handy if delivery exceptions happen. The development of online trade has led to globalization of the delivery market. The time of monopolies on international shipment is finishing. Corporate customer: 0 825 801 801 Individual customer: 0 969 391 391 I been waiting since July of last year. An international parcel goes though the following stages on its way: Every stage is recorded in the parcels status, and you need some time to move to the next stage. Usually, sellers will ship the goods immediately to avoid disputes as well as receiving negative reviews. To ensure that tracking is available, get a China Post service that has tracking availability as some services do not offer tracking numbers. To effectively track China Post parcels, many businesses are using the Ship24 universal tracking API. The fee is in place to cover the administrative costs of collecting and processing the payment from the addressee. You just need to wait for the package. If you are the recipient, please ask the sender for a China Post tracking number to stay updated on your China Post package status. This can be due to an incorrect address or that there was no one to receive the package from China Post. With this tracking number, you will be able to continue tracking your package or parcel throughout its journey, using it to keep up to date with the latest status and location of your shipment. If you still want to contact China Post customer service, their phone numbers are as follows: . You need to know only the tracking number. I do not know where, its certainly not to me. See Publication 141, Global Express Guaranteed Service Guide, for information about areas served in the destination country, allowable contents, packaging and labeling requirements, tracking and tracing, service standards, and other conditions for mailing. To manage a big flow of packages, China Post introduces new technologies that help optimize processes of sorting, logistics and delivery of parcels to the end user. This privacy notice applies solely to information collected by track-chinapost.com. However, as of July 2018, there are 38 other countries and areas that you can ship to using China Post's ePacket service - e.g. English service sometimes is hard to get. Prices depend on the weight of your package and delivery destination. All artwork, logos, copyrights and registered trademarks are property of their respective owners. Verified employers. A regular packet must have a size greater than 14 cm and a width bigger than 11 cm. Full-time, temporary, and part-time jobs. China Post Express's tracking number format consists of a combination of a 13-digit numbers. International services by the China Post include small parcels, large packages, or Express Mail Service (EMS). In this case there can be 3 and more shipping companies for one package. This is the worst experience Ive had with a shipper & tracking company! Only if the seller or merchant sent the item you ordered through China Post may China Post track your eBay order. Sun & Public Holiday (GMT-8PT) 07:00~15:30 West coast time: Home > Contact Us > Customer Service Hotline. As for the number of delivered parcels it is the busiest mail service of the world. Email: The Email field is required. How to find out average travel time for the parcel on China Post Track website: If the delivery time of your parcel takes longer than it is written, dont panic and worry it is the average figure which can be bigger or smaller. The shipment information needs some time to show up in the system after the package has been dropped off. China Post is the leader of international shipment and logistics. China Post is overseen by the State Post Bureau, which holds overall responsibility for regulating the postal service in China. So please do not send email to China Post. The EMS Cooperative has created this website as part of its remit to promote cooperation between more than 190 countries and territories worldwide. If you want to buy a product from China, you dont need to go there yourself. Come and find out why many are using Ship24 by visiting our website now and helping us find the right API plan for you. Possibilities to contract the disease via packages havent been proved scientifically. Follow the information in messages about the parcels movement. You can also write your notes about the parcel or the description of the product you have bought. Thus, if you live in the USA, your parcel will be delivered by USPS, if you live in Australia - by Australia Post, Great Britain by Royal Mail, Singapore by Sing Post. China EMS doesn't provide ePacket service to indivudals separately. Such a parcel may be more expensive, but you can be more informed about the status of the shipment. If you are the receiver, you can get the China EMS tracking number by asking your sender/seller. Ask a Chinese-speaking person to tag along with you if needed. According to GetHuman, it takes the Wechat customer service team an average of three hours to get back to you with a response. All our tracking data comes from China Post official database and is automatically translated by our computer system. Usual packages will be delivered by national mail service. Otherwise, you are unable to change your address anymore. If you wish to change your preferences, click this link to launch our preference portal: Californian residents also have the right to access and/or delete collected data about them. It is then followed by a 9-digit number and ends with China's ISO code, CN. The most popular private international carriers are DHL, FedEx, UPS. Job email alerts. The main thing is that all these changes lead to the improvement of services for the end user. All registered users including the webmaster might answer your questions and the service and help is absolutely free. The ideal environment for the virus to survive is a cold and humid environment around 0 Degree Celsius. China Post offers a few international delivery types, such as express delivery and usual air mail. To choose a high quality product at a low price; Recheck all your online purchases, maybe you forgot; Ask other family members with whom you live if they ordered anything; Check with the delivery service for the exact address and who the recipient is; Specify who the sender is, can the name and address remind you of the parcel. To reach the official China Post customer service, dial 11185 if you are living in China. To manage a big flow of packages, China Post introduces new technologies that help optimize processes of sorting, logistics and delivery of parcels to the end user. However, these lines are not always available. Your site says package was delivered yesterday. Here is how you can track your China Post packages from China with our China Post tracking tool: Paste the China Post tracking number into Parcel Monitors China Post tracking tool and receive immediate updates on your orders with China Post throughout the entire package delivery journey by clicking on Get Updates on Parcel Monitor. If no status is shown, it is likely that the seller has yet to ship it. Express any concern you have about our use of your data. Only Kazakhstan's postal service (KazPost) supports the tracking of unregistered mail parcels on the way to enter Kazakhstan. Users even may not know about it because such type of delivery is cost-efficient. When it is sent by means of China Post, a tracking number is provided which can then be used to track your Amazon order. If the destination country does not scan the parcel, or does not send the scan results to Universal Postal Union, your parcel tracking status will freeze permanently. You should urge the merchant to send it as soon as possible. If it is express delivery, you may find out information about the carrier in the EMS list of shipping companies in your country. If you have any questions about your package, please get directly in touch with China Post. Smaller items such as accessories, clothes, and shoes are delivered with China Post's small packet service. Shipping companies can be different for express parcels and for usual international packages. Some online platforms either pay for the usual delivery themselves or include its cost in the price of the product (e.g. If you have any questions about your package, please get directly in touch with China Post. Regardless of where your packages are at, we will track them for you. Where applicable, this fee will be added to customs charges applied by Revenue to your item. China Post provides parcels and packages delivery services which include sending packages from China to other countries and distributing packages within China. After getting your China Post tracking number, go to Parcel Monitors China Post tracking page at https://www.parcelmonitor.com/track-china-post/ and paste your China Post tracking number to see where your package is. To know how long it takes to ship from China with China Post, you can estimate this from the delivery times last year. In the future, in order not to get into such situations, order delivery with the ability to track the parcel. China Post tracking provides domestic and international mail delivery services, circulation of newspapers, journals and books, postal remittance services, issuing stamps for mails, postal express delivery and logistics services, e-business, confidential correspondence communication, and postal financial services. As the name "ePacket" suggests, the shipping service is designed specifically for eCommerce, to develop a fast-track shipping option for online sellers. Most of the retailers on eBay, Wish, or Aliexpress like to use this way to send cheap price items. . If the sender has made a mistake and pointed out the recipients address incorrectly, then, according to the instructions, postal services cant change the address, and the parcel will be sent back to the sender when storage time expires. Items typically found in small packets, also known as packages and parcels, include cosmetics, small gadgets, computer components, smartphones, clothing, artificial flowers, cleaning products, athleisure, clothing, and accessories. It is the cheapest and therefore most economic option for sellers wishing to save costs on shipments. Benefits: -In time delivery, 4-10 days While using this number you will be able to find out the location of your parcel. What should the addressee do in this situation: If this service is not available with your shipping company, or you failed to prove that you were the recipient of the parcel, wait until it returns to the sender and ask them to send it again to the correct address. Your package has been in Fenghuangshan Post Branch which is located at No.1305 Wenxian West Road, Chengxiang District, Putian City, Fujian Province since March 8. It might take some time before it reaches its destination. Your package can be tracked by using our comprehensive postal tracking tool on the Ship24 website, where you will be able to track ePackets and small and large with China Post, UPS, and many more. Packaging can be no larger than 24 inches by 36 inches. Answer (1 of 3): If your asking on Quora I'm guessing you ordered from somewhere like: https://www.alibaba.com/showroom/alibaba-china-online-shopping.html . We give you updates straight to your mailbox and you don't have to surf various web pages for it. Please check that the tracking number format is the same as for China Post. The 2 first letters indicate the delivery service chosen for the package. Aerotrans tracking. All responsibilities of the same remain with you and the company involved. If you are living outside of China, please dial (+86)10-11185. The tracking number for the Post of China consists of a 13-digit letter and number. Normally, international packages can be delivered between 15-60 days via China Post. "China Post Ordinary Small Parcel" and "China Post Direct Xpress Mail" are the cheapest parcel types and therefore no tracking is available. Canada Post. China Post Air Mail is one of the services provided by China Post. Branch Office. Alternatively, you should contact your sender to confirm that your China Post tracking number is correct, and the receivers address is accurate too. When this happens, you need to contact the seller or the sender to get a solution. To China Neighboring countries: 7 15 Days, To European and American countries: 10 30 Days, To other countries and regions: 15 40 Days, For Surface Air Lift (SAL) Parcels: 30 60 Days. As a result, people stopped being concerned to receive and send parcels. This site is protected by reCAPTCHA and the Google. You can add a link to the product or to the store, where you have bought it, to every parcel. The third factor that decreased the volume of package delivery from China is closing down online stores for the quarantine period and making it impossible to send goods because of disruption in the work of post offices. After the parcel has been dispatched, the shipment status will only be updated once your package has arrived in the destination country. For example, exporting of the parcel can last long because of big workload at the customs or other factors. Your China Post tracking number is fake or has expired. Postmen. China Post Registered Air Mail is a cheap and slow delivery type by China Post. If you feel that we are not abiding by this privacy policy, you should contact us immediately via email [emailprotected] . Battery and items with batteries; such as mobile phones, tablets, toys, etc. EMS (short for Express Mail Service) is a subsidiary of China Post. China Post will keep your packages for about 2 weeks before returning it back to the sender. Posted. Please refer to China Posts estimated delivery times for different services below to get an idea of which method will meet your needs: There are several possible reasons for these issues: If the China Post tracking result shows as Logistics Order Created or Order Information Received for several days with no further updates, it is because the merchant hasnt shipped your package or the package hasnt been collected yet. Monday - Friday 8h00 - 12h30 & 13h00 - 18h00. Say goodbye to switching tracking when your parcel switches handlers and say hello to stress-free universal China Post tracking on every single registered package you send. English Customer Service . We offer you to simplify the process of delivery tracking and management. As for the number of delivered parcels it is the busiest mail service of the world. China Post is one of the most popular postal services in mainland China. We offer: Universal, market-leading shipment tracking with multiple courier auto-detection is why over 300 million people have tracked their packages across the globe using Ship24. Regarding animals and animal products from China, there is no evidence from the CDC (Centers for Disease Control and Prevention) that it poses a risk. You can get real-time events of your packages that are shipping to or from China when you enter the tracking number. If you have not received the parcel for more than the period specified in the online store, then we advise you to open a dispute and demand a refund. Unfortunately, China Post is unable to change your shipping address once the parcel has been shipped. Product introduction. Telephone:+852 3468 5355. Air transportation occurs not at once, there are many packages which need to be brought, loaded and unloaded. Available to trial as a free plan, both of these services offer unrivalled tracking capability, meaning optimal tracking services for businesses. Your China Post EMS tracking number will be generated once you register the package. Your parcel may have reached the destination country and is under customs inspection. If you dont mind the response speed, you can send a mail to China Post main office at No.3 Financial Street, Xicheng District, Beijing, 100808 or send an email via feedback@chinapost.com.cn or epacket@ems.com.cn, specifically for China Post EMS packages. International EMS China International Express EMS Postage Rate You shouldnt worry if the status of the parcel hasnt been updated for a few days, wait a while and check the status again. Otherwise, you may contact China Post Track & Trace, and we will identify all carriers who deal with your parcel. Not only can you track China Post parcels but you can track other postal operators such as India Post, PHLPost, Canada Post, and much more. It's hard to realize that you don't know where your package is. http://yjcx.chinapost.com.cn/qps/english/yjcx. EMS Customer Support If you have a problem finding your package, please get in touch with your local EMS customer service or call centre who can answer general EMS queries, find your tracking number and help you locate your EMS item. Ship24 was created by a team of experts to build a complete tracking solution for individuals and businesses. Some online stores assume such cases and return money for lost packages. 2nd Floor | 75 King William St . I placed my order on the 9th and still don't have it. Customer Services. This is how you track China Post mail using our system. 9h00 - 13h00. Get international shipping advice, customs advice, MyDHL+ support, find FAQs and contact DHL Express. It is possible for the postal service of the country of destination to redirect delivery to another carrier inside the country. Ship24's China Post package tracking API is a superior tracking system designed to meet the needs of today's businesses. Ltd. All Rights Reserved, We, and our partners, use technologies to process personal information, including IP addresses, pseudonymous identifiers associated with cookies, and in some cases mobile ad IDs.This information is processed to personalize content based on your interests, run and optimize marketing campaigns, measure the performance of ads and content, and derive insights about the audiences who engage with ads and content. Some reasons could be because the recipient was not there to collect the package or that the sender has placed the wrong address. You can track your China Post ePacket by entering the tracking number on the Ship24 website. But if the purchased product is not expensive, and you need it urgently, it will be easier to buy it again and ask the seller to give the refund while returning the parcel. By continuing, you consent to the use of cookies. Our team is happy to help. While you are waiting for your parcel and tracking its movement, swindlers can close their online store. After the expiration of the storage time, it will be sent back to the addressee. To know where your parcel is, go to the China Post parcel tracking page and fill in your China Post tracking number. Track parcel delivery status with all the major postal services and carriers in one place! Please help me. The agreement subsequently brought about two major changes. Our powerful, global tracking system works with thousands of couriers, online shops, and marketplaces to bring you all the relevant information you need on your parcel, instantly. In order to track unregistered parcels from China, your package must transit through Chinese territory. In comparison to EMS and other express services, large package orders are not prioritized for shipment and therefore take longer. All your parcels are kept in the left panel of the website and you have access to them 24/7. China Post supports tracking of China Post Registered Air Mail", "China Post Small Packet Plus", "China Post EMS EUB ePacket" and other types of delivery. There is a 20 kg weight limit for Australia, New Zealand, Portugal, Italy, Spain, Greece, South Korea, Austria, Netherlands, Sweden, South Africa, Norway, Belgium, Russia, Brazil, Argentina, Malaysia, India, Chile, Egypt, Ukraine, Thailand, Indonesia, Pakistan, Kazakhstan, Tajikistan, and The Phillippines. To find your package, regardless of the size, shape, or final destination, you will simply need to enter the China Post tracking number which was provided by the sender at the point of purchase on the Ship24 website. The package has arrived in the destination country. Transport flows started to restore, which made it possible to return to the usual schedule of peoples lives and the global system of international shipment. We are able to track one parcel from several carriers. China Post tracking provides domestic and international mail delivery services, circulation of newspapers, journals and books, postal remittance services, issuing stamps for mails, postal express delivery and logistics services, e-business, confidential correspondence communication, and postal financial services. China Post Track. Go to a China Post office branch that provides international shipping services. COVID-19 could play a factor in the delivery as well since some areas will be on lockdown. You can use your China Post Express tracking number on the Ship24 homepage by entering the 13-digit number to track your parcels. In this case, you can check again after a week or contact the merchant for an explanation. The ideal scenario for a buyer is to purchase a product online and receive it on time. After the parcel is delivered, it is possible to set a rating for the product and the seller. EMS ePacket is a shipping delivery service offered by China Post and other postal companies globally. To promote their brand and product, they need positive reviews and ratings. Years 2020 2021 have become very difficult for the whole branch of e-commerce and this has had its impact on international postal delivery. About China Post Please check the topic you want to ask about before you post a question on the forum to see whether it already exists or not. Saturday 8 AM - 6 PM ET. China Post Amazon tracking, parcels to and from the UK, and more services are available. If you made an order online from China, you can find your China Post tracking number along with your order information in your account. China Post Customer Service. For example, E stands for express mail service (China Post EMS), LK is for ePacket packages, CT for China International Express service, UC for China Post Ordinary Packet. China Post can track your Amazon order only if the seller or merchant has sent the product you ordered through China Post. You should contact the seller for a China Post tracking number if you are unable to find it. This is a timeliness transport product facing to China Post and its designated agents, which respectively provides transport guarantee solution with different service grades based on different categories of mails. Typically, the first two methods of transportation listed will take between 5 to 30 days for delivery. The leaders in shipment are China Post, USPS, PostNL (Netherlands), British Royal Mail. Contact our DHL Express Customer Service Experts; . For example, the priority direction for China Post is the USA, where there are a lot of logistic routes, which allows to deliver packages without delay. All registered ePackets can be tracked using the Ship24 website. Post-link is one of 4PX innovative services, which takes advantage of 4PX overseas resources to ship cargos from China to destination country by direct fly and finish last mail delivery by local post and courier service. Infection happens via droplet, fecal-oral and direct contact with COVID-19 patients. The China Post tracking number is unique for every parcel and it is used for China Post tracking. To countries neighbouring China: 5 to 10 Days, To Africa and remaining countries and regions: 15 to 30 Days. Where is my package? The maximum weight of an EMS parcel is 44 - 88 lb (20 - 40 kg) for different destinations. China Post has a cheap type of parcel that cannot be tracked in the destination country. The fact is that trading networks check and track parcels by tracking number. With Ship24, you can make sure that you will be with your packages every step of the way. The information provided should be in English; do not miss out on the contact details. China Post is the leader of international shipment and logistics. The package is going to the nearest post office. China Post EMS ePacket tracking. If you do not receive the goods, then you will be compensated for all monetary costs or they will send it again. I found the location of PVG/PEK/FOC/CAN when tracking my package. Like all shipping methods, the delivery time for ePackets may vary based on the destination of the package, customs, holidays, and other unforeseen delays. We will not sell or rent this information to anyone. Packages sent by Air Mail service will be identified with a 13-digit tracking code starting with the letter "R" and ending with "CN". The chain of numbers is generated randomly and the China Post tracking number is unique for each parcel. Service Hotline. Parcels, packages, and mail from China are safe under the current circumstances. Usually a tracking code will be provided by the sender. It allows you to check the China tracking status for all China Post shipments on a single page with just one click. . It begins with CT and ends with CN'' with 9 digits in between. If you have any questions or problems concerning your package, please visit the website of China Post to find all the contact details of their . Customers will have a sense of security knowing that any undeliverable item can be returned, without any additional expense. In reality there are more stages in movement, and the real scheme is not that simple. There appears a corresponding warning in the messages about the parcel tracking.!!! Aliexpress Standard Shipping. Your parcel has reached its destination country and is in domestic transit. If the package has been stuck in customs for a week, it means that the seller or sender has not paid the taxes for the product or parcel yet. Send your parcel from China to 40+ countries from 99. Normally China Post will not answer any email inquiry. WeChat phone number. 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