After walking me through hardware testing, driver updates, a BIOS update, and even a windows reinstall they finally sent a technician to replace the touchpad. Press question mark to learn the rest of the keyboard shortcuts. Interestingly, the Dell representative stated that a trackpad issue would have been an out of warranty repair. Batteries that fail after 3 years are dead of old age and use. The computer is only 1 year 4 months old;the battery has been expanding for some time now (the trackpad became hard to click a few months ago), and now it is visibly raised above the level of the rest of the computer. BIOS screen. Will have to look into my legal options. Buy Dentsing JD25G / 90V7W Battery for Dell XPS13 XPS 13 9343 9350 1708 Dell XPS13D-9343-1708 0N7T6 (JD25G/52Wh): . Not a very long lifespan I continue to site sources on the Dell Community Forum where this is indeed an issue with the 9350. Whats wrong with my laptop and how can I fix it? It comes in 2 variants 11.4V and 11.1V and both are inter-changeable and compatible with Dell Inspiron 15. YKKap Venato D30 Venato D30 4SIMPLE . Current item. I checked online but looks like the battery is not covered after 1 year. By contrast, the XPS 13 9343 received a repairability score of 7. iFixit offers a pictorial guide for replacing the battery should you need to do so. And of course it happened 4 days after the 1-year warranty expired and Dell refused to cover the repair costs under the warranty. Found the internet! Disconnect and remove Battery. After much back and forth, the representative took our telephone number and assured us that the earliest service appointment would be the following Monday, December 24. The battery had only been secured to the frame with a few screws, as had the bottom case. Batteries do swell a bit but that is usually accounted for in the design of the laptop so as to not affect the hardware. Moisture can also trigger a similar process. Posted by 5 months ago. I will stay far far away from the 93xx line in the future. Just be sure to purchase a genuine Dell battery for proper operation. I suspect that is the cause since the battery doesn't discharge often. Press question mark to learn the rest of the keyboard shortcuts. This XPS is so fancy with its metallic body and all these delicate tiny screws. Websites like iFixit are good resources for finding out how repairable a device is. The base model XPS 13 I. Visually, the trackpad appeared to have dropped into the top case slightly, making it look as if there were a problem with the mechanism itself. Got in a skateboard crash and damaged my xps 15 bottom My laptop already has windows 10 enterprise but it wont What is in this partition, and is it safe to delete it. Search within r/Dell. Dell XPS 13 9343/9350 Laptop Battery | New / Part Only. If you can't remove it right now, keep it discharged, set 0 or the lowest possible charge level in BIOS or in Dell Command | Power Manager. They claim swollen is almost the new normal for the new flat batteries and not a safety issue. 6. Computers have been an integral part of my daily activities since the time of the Commodore C64 and Atari 1040ST. Replaced in 5 minutes from watching YouTube tutorial. And was only offered a paid replacement of the battery. J. Simon Leitner,2019-07- 4(Update:2019-07- 4), Dell Inspiron 15 5000 5585 Laptop Review: An Excellent Alternative to Intel, - 746 articles published on Notebookcheck, - 6817 articles published on Notebookcheck, "Lithium-Ion Batteries: Charging Guide for Maximum Endurance". The real reason: That model is 18 months old, and we see our computers and disposable, so we won't fix it and hope you buy a new Dell. Their justification was that battery swelling was not a continuing problem for the 9560. Removing the bottom case revealed the culprit of the problem, with several cells of the 56 Wh battery having badly swollen. Dell actually has an advisory about swelling batteries somewhere recently. Which is better for my usage case? This Dell Inspiron 15 7567 Battery is built with Highest Quality Components and Best Quality Cells which provide Longer Life with efficient charging. Dell produces vast numbers of XPS laptops, so it unsurprising to find several Dell Community threads about XPS machines suffering from swollen batteries ([1] [2] [3] [4]). I email Dell Support the same day. Close. While most swollen ones don't explode, a few of them did, and they sure are an increased fire hazard. Any device with a Li-ion battery can suffer a similar fate to our XPS 13 9350. . I December, the touchpad started acting erratically so I called tech support. Dell XPS 13 (9370) Swollen Battery Swapping 1,476 views Sep 7, 2020 Here is the video I would like to share with you that I replace the swollen battery from Dell XPS 13 (9370). Did you manage to get any feedback or support from Dell? 5% coupon applied at checkout Save 5% with coupon. Good luck sending a swollen battery or a laptop containing it to service by courier if you declare it contains a swollen battery, fireproof container or not. Drain the battery slowly, with laptop idling. https://www.dell.com/community/XPS/XPS-15-9560-swelling-97wh-battery-6GTPY/td-p/6138359, Part number for the battery is (from https://youtu.be/8TDxMMoLcLE ). Hence, we would recommend buying a laptop that you or a qualified technician can repair easily. Step 3 I have not yet been able to find any success stories regarding the 9560 model, which as you mentioned seems to me to be egregious on Dell's part considering the inherent danger in swelling lithium-ion batteries. If you have trouble walking the connector out of the socket, use the point of a spudger to gently push on the connector . Or have a custom setting so that it only charges up to 80% to keep the battery healthy. r/Dell. Press J to jump to the feed. Dell actually has an advisory about swelling batteries somewhere recently. Mako Driver Kit - 64 Precision Bits. . A supposed fix in the 9560 vs 9550 (which was recalled) may only apply when using the power cord that came with the 9560. Step 6 Battery Disconnection. We did not want to take our chances during what would prove to be an intense period of use on the road at CES 2019, so we contacted Dell Support just before Christmas 2018 about the issues we had been experiencing. This is a Chinese off-brand battery. In examining the swollen old battery, I determined that swelling was caused by air trapped inside the black battery pack cover. Mind they often don't have replacement batteries in stock, even if you'd want to pay. Dell XPS 12 9Q33/L221X, and XPS 13 9333 Replacement Battery $84.99 Buy Step 1 Battery Be sure to power off and unplug your device before you begin your repair. Swollen or bloated batteries are OEM agnostic. I did some searching on Google and forums and could not locate any discussion on these particular models, but it still has me pretty worried. I never made this change! An Amazon search reveals that replacement XPS 13 batteries can cost as little as US$29.99, although we would recommend buying one from directly from Dell or an authorised repair shop where possible. Prior to writing and translating for Notebookcheck, I worked for various companies including Apple and Neowin. Then remove it, very carefully, following the online service manual. It is now swelling and deforming my keyboard (2021-10-13). Starting from the back of the computer, pry up the base cover using your fingertips. Rome Tech ML1220 CMOS Battery for DELL XPS 15 13 9343 9350 9360 9365 - BIOS RTC ML1220 XPS 13 CMOS Battery Rechargeable Battery with 2 Wire Cable 4.4 out of 5 stars 74 $10.99$10.99 FREE delivery Fri, Nov 4 on $25 of items shipped by Amazon Or fastest delivery Wed, Nov 2 Small Business Related searches dell xps 13 9350 battery Indeed, having looked closely at our device, one area of the top case had a slight bulge as if something were pushing against it. QC has fallen off a cliff though, . Happy to chat on Twitter or Notebookchat. On 4/10 my Dell XPS 13 9350 motherboard failed. My battery in my 9550 is 18 months old, out of its initial warranty and has the same issues. XPS 13 swollen battery rant. u can use the dell power manager and set to custom, If you go to the bios before windows load spamming f2, you can change the battery setting to primarily use the ac adapter when fully charged. Dell XPS 13 (9360) battery health, what does it mean? Clearly, these had pressed against the top case, forcing one side of the trackpad upwards, which gradually made the left-hand side of the trackpad harder and harder to activate. The battery life has also dropped significantly; it be barely last 2 hours whereas it used to last 5-7hrs easily. I'm also interested in getting a new battery. Dell's Support explanation was: "This might have been changed online from your side." In the future as soon as I detect any swelling in a battery I'll replace. Top 10 LaptopsMultimedia, Budget Multimedia, Gaming, Budget Gaming, Lightweight Gaming, Business, Budget Office, Workstation, Subnotebooks, Ultrabooks, Chromebooks, under 300 USD/Euros, under 500 USD/Euros, 1,000 USD/Euros, for University Students,Best Displays, Top 10 SmartphonesSmartphones, Phablets, 6-inch,Camera Smartphones. Whats wrong with my laptop and how can I fix it? Please note that these are all in German. a very bad design floor. Dell claims that this is not a known issue on the 9560 and therefore refuses to provide in-home service to fix the problem despite the fact that I have a 5 year-in-home service extended warranty. 4.4 out of 5 stars 291. Has anyone else had this problem and had any success getting Dell to repair under the warranty? The best case would be to turn off the laptop, which would eliminate the chance of the battery being stressed any further. I have a BA in International History and Politics from the University of Leeds, which I have since converted to a Law Degree. Some facts about Dell based on my experience: I purchased a Dell XPS 13 9350 in September 2016 ($1700). Anyway, got replacement instructions on iFix, installed this battery, and the laptop is working perfectly. After research I see that Dell acknowledges the issue in their later model 9550 and is doing replacements and fixes for free. Just got a Dell XPS 13 and yesterday I shut the lid as I usually do with laptops to put it into . What's most concerning is that Dell confirmed that the explosion was caused by a battery error but didn't provide any reason for why it might have happened (damage to the laptop or using an. Excellent. It required replacing the battery, and repairing the motherboard. https://www.dell.com/community/XPS/XPS-15-9560-swelling-97wh-battery-6GTPY/td-p/6138359. DELL DXGH8 Battery for DELL XPS 13 9370 XPS 13 9380 Inspiron 13 5390 Inspiron 13 5391 Inspiron 13 7390 2-in-1 7391 2-in-1 Inspiron 14 7490 Dell Latitude 3301 Vostro 5390 Vostro 5391 7.6V 52Wh 6500mAh $6899 FREE delivery Fri, Nov 4 Or fastest delivery Thu, Nov 3 Only 4 left in stock - order soon. Waves MaxxAudio Service Application must run in Task SW'21 on Precision 5760, Win10Pro, NVidia A3000. Every single system of this type (ultralight, with prismatic batteries having no steel shell) is subject to swelling -- whether because of defective manufacture or simple old age. In fact the swelling was so bad i have removed it as I thought it dangerous to keep running a current through it in its confined space. We started the repair process by contacting Dell Support on December 21, 2018, a Friday, at around 09:00. !And their response appears to be inconsistent, some report they have replaced their swollen batteries. iFixit replacement battery purchased 2020-04-14 and worked fine initially. A quick Google search demonstrates that this is a common problem in XPS models, due to swelling of the battery. Thank you JOcean for providing the link; unfortunately it only describes Dell's temporary free battery replacement offer that had been available for XPS 15 9550 users until September 2018. Within a few seconds, he had set to work, only requiring a flat surface and good light as a makeshift workstation. I recently changed the battery on my XPS 15 9560. Get it as soon as Wed, Oct 19. Dell XPS 17 9700 Battery Drain secretly solved via an Got in a skateboard crash and damaged my xps 15 bottom My laptop already has windows 10 enterprise but it wont What is in this partition, and is it safe to delete it. I purchased my XPS 15 9560 laptop about 15 months ago and have just today noticed that the bottom edge of the trackpad has raised, though I've felt that the trackpad has not been functioning optimally for about the past month. Disposable products, willful ignorance with the recall and documented instances of the 9350 having the same issue as the 9550, breaching the personal information on my account and an unsuspecting other user, and inability or unwillingness to make this right is completely disappointing. No. Log In Sign Up. However, please keep in mind that the company may struggle to meet this around the holiday season or if it lacks the necessary parts for older machines. Dell said too bad, though its a safety issue.Her. one could say failure by design! Reddit and its partners use cookies and similar technologies to provide you with a better experience. The unofficial subreddit for Dell Technologies. It. MA. Last Updated: February 15, 2022. prometheus lighter repair Search Engine Optimization. Disclaimer: Dell did not sponsor or approve of this article, with our account being based on a real claim. Suggest you replace AC adapter. On 4/3 I receive an autoresponse email from Dell stating that my Warranty and Ownership Transfer has been done and a new address is associated with my laptop Service Tag number. I suspect that is the cause since the battery doesn't discharge often. latitude vs inspiron what is the difference ? Dell seemed to take no interest in this safety concern and wanted me to pay approximately $170 (including shipping) to replace a faulty battery. It's only 1 yr 4 mos since i bought it and already had to remove the swollen battery and now i'm using it as a desktop. After research I see that Dell acknowledges the issue in their later model 9550 and is doing replacements and fixes for free. 396. last year. The swollen battery ruined the motherboard even though I removed the battery. I'm in Florida. The unofficial subreddit for Dell Technologies. $109.99. We would recommend taking steps to prolong battery health when you first receive a machine too. Owners of Dell XPS 13 Plus (9320), what has been your experience with it? Over the last few months the left side of the keyboard (near z key) has been swelling up. 3 people found this helpful. I got my XPS 15 around Aug 2017 I can't remember exactly though. In this video I'll tell you how I finally got a replacement batte. We are not affiliated with Battery University for reference, but it has published extensive data about preserving the health of Li-ion batteries. It will damage the laptop and is a safety hazard. >despite the fact that I have a 5 year-in-home service extended warranty. Awesome, I was just litterally looking around in my XPS's BIOS settings and saw those options you mentioned. In short, a swollen or bloated battery should be replaced as a priority. That way it would affect the battery less. By 13:20 the technician had finished his repair, with the trackpad and top case returning to their original states once the battery had been replaced. You can use the laptop with only the adapter but yes you will have to buy a new battery. Remove the battery and dispose of it in an eco friendly way. While most swollen ones don't explode, a few of them did, and they sure are an increased fire hazard. Please share our article, every link counts! Punctually, the technician arrived at 13:05 and with several boxes of spare parts in case the swollen battery had damaged other components of our laptop. In the case of Dell there is no room for any eventual swelling so battery ends up buggering up your 2000 USD laptop. Frequently Bought Together. https://www.parts-people.com/index.php?action=item&id=23830, https://www.parts-people.com/index.php?action=item&id=21119. The Dell XPS 13 Plus also features a slightly larger 55WHr battery that will likely last even longer than the standard 51WHr battery found in the newest XPS 13.Dell XPS 13 Plus.. room gaming done right The mid-size tower is the Goldilocks of desktops My laptop weight is 2 Dell XPS Desktop 2020 - Black The Dell XPS 13 (2020) i5-1035G1 8GB RAM 256GB M The Dell. Swollen batteries occur when its cells oxidise, which in turn releases toxic gasses. I usually leave my laptops plugged in to the AC adapters all day long. 6. On 3/28/18 I notice that the battery is swelling and has warped the keyboard and trackpad. Using the docking station 24/7 may be the issue. Step 2 Unscrew battery (3 x M2 x 2mm wafer) (1 X 1.6mm x 4mm). Read more. Not only could it damage the device in which it is housed, but a battery emitting toxic gasses is a fire risk. The phone number to spare parts is 1-800-372-3355 and be sure to give them your service tag number. A representative offered December 27 as the earliest repair date, which we postponed until January 2. I just got this new dell XPS 13 5 day ago and now I just note that my laptop have bulge like in picture.I just want to know it is a new design or my battery Swollen?Please help. Dell XPS 13 (9360) PW23Y Battery has Longer Battery Life and backup and Warranty from Dell India. Disappointing performance for a laptop in this price range. Dell XPS 13 9360 Battery. #SwollenBatteryThis is a known issue across several Dell models, and I noticed it after my warranty expired. https://www.notebookcheck.net/Dell-offers-to-replace-swelling-XPS-15-9550-batteries-for-free-even-if Also remove the battery as soon as possible. I am one of the founders of Notebookcheck, which I dedicated myself with after my studies at the Vienna Technical University were completed. Under the main screen, look for the AC adapter type.

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