Advice on making a complaint is available at www.caa.co.uk. Please note that passengers embark, travel in and disembark tenders at their own risk. There may be a requirement to carry out maintenance/building works on your cruise/hotel. Different countries may have different rules. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. Celebrity Cruises - Sail in Modern Luxury | AAA Travel the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. Already booked? Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. For the safety of our guests and crew, there are certain items that are not allowed on board. For further information visit the appropriate websites: Celebrity Cruises policies and procedures are constantly evolving. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. Celebrity Cruises or RCL Cruises Ltd limit of liability for any shore excursions activities is covered in section 4.6 of these Booking Conditions. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. If a guest that is below the minimum age limit to consume alcohol onboard has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Services Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Services Desk to update their details and permit them to purchase alcohol onboard. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. Full details will be provided at the time of booking. By using, participating in, engaging, or booking a recreational activity you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of any relevant legislation. Providing this information online and prior to your cruise will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. Please contact us at 1-866-277-8452 to make changes to your cruise vacation.*. If we as ATOL holder fail as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time. Royal Caribbean Cruises Ltd. do accept all major credit cards. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. A contract will exist at this point, even if we are unable to confirm your flight details at that time. Photo Via: Celebrity Cruises. A cancellation can come for any reason on any booking made by January 31, 2022. Ships' Registry: Malta and Ecuador. and will dispose of containers holding alcohol. If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. For flight inclusive bookings, all monies paid to such authorised agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. and may also involve stops en route to your final destination which may involve you disembarking from the aircraft or changing aircraft and/or . If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). Regrettably, flight delays do occasionally occur. Where you make a booking directly with us, the parties to the contract are yourself and either Celebrity Cruises Inc. of Miami, Florida or RCL Cruises Ltd. who shall accept legal responsibility for the proper performance of this contract as set out below, depending on which of those entities will be operating the cruise ship (Vessel) on which you sail (the Carrier). Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply. For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and any associated legislation, RCL Cruises Ltd is a Data Controller. Any delay in providing us with these details will prevent us from being able to issue tickets. Expand. Please note, the above options are not available where any change made is a minor one. You must have travel insurance which covers your medical care, quarantine and repatriation in the event that you contract COVID-19. The travel organisers own Booking Conditions will apply to your contract (with the exception of section 5.13 (c). In this situation, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not us. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. The provisions of the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 (together The Athens Convention) applies to your cruise as well as the process of getting on and/or off the ship. If you have a special request, please give details in writing to your travel agent or us (if booking directly) at the time of booking. Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. Sign in or create an account. Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Cruise with Confidence | Celebrity Cruises When you book a Celebrity Cruises cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. Posted December 31, 2018. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. Regrettably, no. You must tell us about the problem as soon as possible. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. Please have your itinerary number available and one of our agents will assist you. Please visit your airlines website for details. The contract between us is governed by English law. The final payment date is in three days for the cruise that we are looking at. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Examples of significant and minor (defined below) changes are as follows: Significant change: Examples include a cruise itinerary change from two days port of calls to two days at sea instead; a change in UK departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14 night holiday. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. Our descriptions may refer to activities that are available in the ports you are visiting. Final payment due date - Celebrity Cruises - Cruise Critic Community In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. The health and safety of our guests is our number one priority. The price of your chosen holiday will be confirmed in accordance with section 1.2 above. The changed arrangements will then be treated as a new booking. (b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. Emergency exit seats will therefore only ever be assigned at the discretion of the airline at check-in.

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