If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Just turn on your device's WiFi and select optimum or optimumwifi from your list of available networks. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. Loading map, please wait. Stay at least 30 feet away from any downed or low-hanging power line and any other object that could be energized. or call 8449102593 Report Outage Online. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. . If you need extended Wi-Fi coverage in your home, not to worry, one Optimum Wi-Fi Extender in addition to the Smart Wi-Fi 6 gateway modem is included in most Optimum internet packages. Help. Invalid password, please complete all fields. What is going on ? are also linked at the bottom of this page. If youre interested in bundling a mobile phone plan with your internet service, you can save significantly on your mobile service even get a years free service, depending on the internet plan and mobile plan you choose. To assure best picture quality, hand tighten each coaxial cable connector or use a small 7/16 inch wrench to make sure the cable connections are secure. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Optimum by Altice vs Verizon High Speed Internet, BroadbandNow Internet If you are using a battery backup, reconnect the modem to the battery and wait 30 seconds for the lights to come on. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Also don't post any of your personal information. Please call a representative at (844) 910-2593 to confirm. If this does not fix the problem, there may be an unreported outage in your area or there may be a problem with the wiring to your business. Optimum WiFi hotspot. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Invalid Optimum ID, please complete all fields. How can you prepare for a storm? @OptimumHelp I just received the worst customer service response after their scheduling error! Find outage information for Xfinity Internet, TV, & phone services in your area. The most frequently affected cities were: New York Reported outages on 21.02.2023: There were a total of 1 outages at Optimum (Cablevision). Frustrations? Criterion Digital 2023. View Optimum User Guides| Optimum Optimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service. I understand that consent is not a condition of purchase. Make sure to report and "downvote" such posts. Make sure there are no loose plugs and the outlets and circuit breakers are working. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. There may be a slight delay while the menu screen loads. Twitter: @OptimumHelp 1 Court Square West, Long Island City, NY 11101 Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. LLC, Top 10 Fastest Internet Providers Nationwide, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend to Check your internet connection by opening a web browser window. Plug your equipment back into the power source. How to Get Compensated by Optimum On Your Own Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. Simply unplug your modem from the electrical outlet. if it's plugged into a cable box, VCR, DVD player or gaming system. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Optimum by Altice is available at this address. @OptimumHelp no service for over an hour. ^David, Hi there. See if Optimum Fiber or Optimum Internet is available in your area: Check availability Speed & Reliability Experience fast, reliable connectivity - with up to 5 Gig Fiber Internet with 99.9% reliability and Optimum Mobile. Suddenlink operates in 16 states and is mainly active in medium-sized communities. Tips? Invalid password, please complete all fields. Report your outage online. EnEnglish; EsEspaol; Check availability. So unsatisfied. Make sure the TV is on the right channel and input (HDMI, Video, Component, etc.) Samsung HD Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. phone, or tablet with your Optimum ID and password. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Share them here. Having problems? Forget having to sign in every time you want WiFi access at an Report a Problem Full Outage Map Problems in the last 24 hours in Yonkers, New York Brenham isnt that small of a town. optimum.com/terms View a map of over 1 million Optimum WiFi hotspots and easily search to find locations close to you. @OptimumHelp Outage in Sylva, NC? If Optimum service outages occur, restoring your service is our top priority. . The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Nolensville and surrounding areas. Internet access points that allow you to make high-speed Internet If fiber is available in your area, you can get symmetrical internet speeds. FlexAbility @OptimumHelp the internet has been down in bushwick for over 5 hours! 1996-2023 American Electric Power. Help. With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want. Search for and install any recommended updates. @optimum Optimum sucks. Are you also affected? All rights reserved. All Rights Reserved. All trademarks and service marks are the property of their respective owners. All trademarks and service marks are the property of their respective owners. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? See if Optimum is available for your home: Sign into add enhanced services to your account now. Optimum is having issues since 05:00 AM EST. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Optimum Internet Services Problems in the last 24 hours in Nolensville, Tennessee. When severe weather is on the way, whats the best way to stay in the know? Run an antivirus scan to make sure the computer does not have a virus. Report problem. Find out what is going on. Get status information for devices & tips on troubleshooting. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. It is common for some problems to be reported throughout the day. . All trademarks and service marks are the property of their respective owners. Want a real-time outage update? With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Yes, I have to wait a week for a tech to get to me. Electrical power is needed to operate your . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. 3. Without power to your home, your Optimum service will not work. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. If service is not working on all of your computers and you've recently changed or upgraded your firewall and/or antivirus software, disable them. or call (844) 910-2593 Explore plans below Enter your address or zip code to check Optimum by Altice availability in your area or interact with the coverage map. Our lines, which hang on power poles, require power supplies to be active. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. Call to check pricing and availability in your area. So unsatisfied. Service for. Try visiting the following official links: We'd be happy to assist you with any promotional issues. Now turn on your TV. Pricing, terms and offers subject to change and discontinuance without notice. Get it fixed. If you should lose power, these tips and resources can help you manage while our crews work to restore service. Remember User ID helps you log in without having to memorize your ID or look it up every time. Check to see your plan options by entering your ZIP code at the top of this page. Use of this site constitutes acceptance of the AEP Terms and Conditions. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. Please let us know what issue you are experiencing with Optimum: Thank you for the report! I understand the frustration with gift card issues. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Text OUT to PSEGLI (773454), report it online, through our app, or call 800-490-0075. Whats going on? CALL NOW Set up email accounts on your mobile devices using these easy-to-follow instructions. Try visiting the following official links: We'd be happy to assist you with any promotional issues. If you are currently experiencing an outage and have not yet reported it, please report your outage. @OptimumHelp no service for over an hour. I also agree to the Terms and Conditions and Privacy Policy, which . Some of the functionality and menus may not be available with this browser. to get started. Make sure to report and "downvote" such posts. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. A tech has been out here every week. It may take 3-5 minutes to reboot. *Accuracy not guaranteed. Power Outage. Breadcrumb. Also don't post any of your personal information. 2023 CSC Holdings, LLC. View current outages on our 24/7 Power Center outage maps. Count to 5, then plug it back in. Unplug your equipment (i.e., your modem or Gateway) The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. 2023 CSC Holdings, LLC. View storm video . Disclaimer: All trademarks remain the property of their respective owners, and If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs Overview, Virginia's and Tennessee's External Affairs Managers, West Virginia's External Affairs Managers, Ohio and Marshall County Customer Information, Competitive Service Providers (CSP) Overview, Appalachian Power Electric Rates Overview, Programs & Offers to Help You Drive Electric, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Sorry, we're unable to confirm Optimum by Altice is available at this address. Please help! All services not available in all areas. ^David. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. @OptimumHelp any update when service in Franklin borough will be restored? Having problems? Get Help; User Guides; Service Appointments; Optimum Service Plans; . Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut Please help! If this fixes the problem, contact the software manufacturer to troubleshoot the software issue. View our outage map . Any eta on restoring service? All rights reserved. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. 5 or 9-digit ZIP code. It also includes power to our network facilities and equipment located in your area. . Criterion Digital 2023. It is common for some problems to be reported throughout the day. Constant outages. Optimum / Cablevision outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Problems in the last 24 hours in Weston, West Virginia. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. When you opt in, we automatically fill in your ID from then on. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Optimum by Altice is available at this address. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. This can take a few minutes. Having problems? Now turn on your TV. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. All of the downloads are safe from the vendor's official website. Optimum Welcome Guide Samsung & Scientific Atlanta TV Self-Install Guide Optimum TV Box Self-Install Guide TiVo Mini Quick Guide TiVo Premiere Q Quick Guide TiVo Stream Quick C[(EW]Hj>kjy,#Pyb-'sfDK[D-F^2M^x4Bwh6d+6.XDPEM[J2"qq&NRJ/7P!sm?=Zks|uwN6w75t]t}ik\QnUd2[tvSR'_W0:t.H |!)*-z!B?,$- k endstream endobj 740 0 obj <> endobj 741 0 obj <> endobj 742 0 obj <> endobj 743 0 obj <>stream If this does not help, pleasemessage us. download Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. Please try again later. Service calls have not helped. Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. Check current status and outage map. To report an outage: Text OUT to 544487 (LIGHTS). Outage map User reports indicate no current problems at Suddenlink Suddenlink outage and reported problems map Suddenlink Communications offers television, broadband internet and phone service over the cable. We always do our best to keep the lights on for the community, but sometimes outages occur. Users are reporting problems related to: internet, wi-fi and tv. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. @OptimumHelp any update when service in Franklin borough will be restored? 07860. . Optimum.net is compatible with a wide range of browsers. Invalid Optimum ID, please complete all fields. Having problems? View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. Do you want internet service for your home or business? Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online. Discussion. Late or missed payments can cause an interruption of service. We strongly recommend that you upgrade to a more current browser. . You can add home phone service for $15 to any internet plan. If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates. Optimum offers cable TV, home phone, and mobile services along with home internet service. charges, at the number provided above. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Find out what is going on. To check the input, press the TV/Video or Source button on your TV manufacturer's remote control. /EOFBd*e1?. Realtime status of outages and problems with service providers. Horrible customer service. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Optimum Outage Map The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. to view the Optimum WiFi Terms of Use. If you have any tips or frustrations you wish to share, please leave a message in the comments section! The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. By clicking "Get my free quote" above, I consent to receive from BroadbandNow.com and any party on its behalf at any time e-mails, An outage is declared when the number of reports exceeds the baseline, represented by the red line. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Their equipment doesnt work half the time. Optimum by Altice is the 4th largest cable provider in the United States. are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. If you have forgotten your security code, please call 800.956.4237. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Never Go Near a Downed Power Line, Even if You Think it's No Longer Carrying Electricity! Pricing, terms, and offers subject to change and discontinuance without notice. During significant storms, we will share updates on our social media accounts. Optimum Outage Map, Connecticut Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Whats going on? All rights reserved. Share them here. Optimum Outage Map Is Optimum Having an Outage Right Now? There may be a slight delay while the menu screen loads. If you are only having a service problem on one of your computers there may be a problem with the software. Also don't post any of your personal information. Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. If Optimum is available in your area, youll have your choice of cable or fiber internet service. You are currently using a browser and/or operating system we do not support. See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! Copyright 2023 FirstEnergy Corp. All Rights Reserved, How to Report a Power Outage and Stay Informed, If youre not enrolled in text messaging, text, To receive the latest update for your reported outage: Text. Useful comments include a description of the problem, city and postal code. @OptimumHelp internet outage in Bushwick (zip code 11206). We know you depend on us for power and we take that responsibility very seriously. You can connect from any WiFi enabled device, like a laptop, cell Learn about outage & storm safety Reliable energy starts by putting safety first. Optimum Outage Map, New Jersey Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. There could even be connection issues between your home or business and the nearest utility pole. hotspot. People with access to Optimum Fiber will have fiber routed directly to their homes. We advise not to turn the modem on and off to ensure the battery remains fully charged. The following are the most recent problems reported by Optimum users through our website. Optimum Outage Map, Yonkers, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Do you want to be informed if there's an unexpected service outage or when we have important product updates to share? Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. BroadbandNow is supported by commissions from some of the providers listed on our site. Optimum offers both internet and mobile services. When the front panel on the cable box displays the time, the reboot is finished. Count to 5, then plug it back in. Please try again later. Without power to your home, your Optimum service will not work. Hey @optimum internet been down all day since I woke up at 6am. BROADBANDNOW is a comparison and research website that does not offer internet, TV, or home phone service. Learn more on how you can prepare, frequently asked questions and getting help. Make sure you haven't missed any payments on your account. Goes up $40 on my bill thats why I am leaving. The density of these reports is depicted by the color scale as shown below. Reliable energy starts by putting safety first. Post yours and see other's reports and complaints. One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. All services not available in all areas. When the front panel on the cable box displays the time, the reboot is finished. You must have JavaScript enabled to use this form. We strongly recommend that you upgrade to a more current browser. Also don't post any of your personal information. The . Assume all downed lines are energized and dangerous. Reported outages on 22.02.2023: There were a total of 1 outages at Optimum (Cablevision). Log in to check your outage status or search our outage map. All Optimum internet plans are free of contracts and come with unlimited data. At the moment, we haven't detected any problems at Optimum. You've been recognized in our annual awards Access is included at no additional cost to customers with Optimum https://twitter.com/@OptimumHelp https://www.optimum.net/support/ https://www.facebook.com/Optimum/ All services not available in all areas. @OptimumHelp I just received the worst customer service response after their scheduling error! Note:Please only call 911 if you see a downed wire. @OptimumHelp maybe fix peoples ****? Our crews are actively working and will continue until all impacted customers are back online. You can easily perform a manual reboot by unplugging your modem and plugging it back in. Enter the phone number associated with the outage address. Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. If no outage is shown, trytroubleshootingthe issue. Check all of your TV's. If service is not working on ALL of your TV's, there may be an unreported outage in . Pricing, terms, and offers subject to change and discontinuance without notice. Optimum offers cable TV, home phone, and mobile services along with home internet service. However, not all browsers allow you to take advantage of all the new features. All rights reserved. We shed light on answers to common outage. ^David, Hi there. If you have any questions, send an email to info@broadbandnow.com. Optimum's mobile services are powered by T-Mobile's wireless network. Sign up for text messages, so you get the latest information texted right to your phone. Optimum.net is compatible with a wide range of browsers. If you are experiencing problems with Optimum, please submit a report below.

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