A few weeks out some Suites came up anyway long story short we were told that we would have to cancel and rebook, not an issue but we would loose the total money and would then have to,pay for the suite in full. Yes its true, there is no price drops after final payment date. Good luck ! Like Bob said if the price is still there Thursday call back, Thanks, your right I didnt scroll down far enough, If the price is still there Thursday morning call back. I was looking at a guarantee room and the non-guarantee are several hundred dollars more so I didn't want one of those. That's the only thing that makes sense. Apparently as long as you are upgrading to a higher category room after final payment then you are able to get a price drop. Book a Free Upgrade Promotion to Snag a Cruise Cabin Upgrade. If you have an account, sign in now to post with your account. I just saved $100 on a cruise I booked for November 2020. Someone at Royal must have mistakenly hit the refund button. You can try putting in a few bids through RoyalUp for staterooms that were more then the one that you chose when you booked the cruise. Because of the popularity of cruising almost all our rooms are occupied. LauraS We are already past the final payment date by the way. Pasted as rich text. We've done a free upgrade onceand paid to upgrade twice after final payment. I am in the same situation as the OP. But it's a gamble in which the cruiser has everything to gain and nothing to lose.When booking a guaranteed stateroom on a cruise you are "guaranteed" a room within the cabin designation you booked: inside, outside, balcony, or suite. Thanks all! Ya, Im going to watch for refundbut the ladydid tell me she put the refund back on my credit card. I would try calling back and speaking to a different rep you will almost certainly get a different answer. For example, if you booked an interior for $800 per person, and oceanview cabins are now $800 a person, you can call and ask to be given an oceanview cabin. I was worried they wouldnt even let me change since the room was cheaper. I know I've been able to do this in the past, but I just tried to upgrade an upcoming sailing to a balcony and the phone rep says that after final payment no room category changes are allowed. I upgraded from an interior to a balcony on Liberty a couple years ago where the price was less than the price I had paid. If the price was listed in the weekly sales flyer, then it could be restricted to new bookings. Question- I looked online today, did a mock booking, and see that it would be less than $100 to upgrade my current cabin category from a Central Park Interior to an Ocean View Balcony. Told when we were on board and met a few people that they did the same thing (around the same time we were looking) only had to pay the difference from Balcony to Suite. Trust me, the cruise lines do NOT like to give money back and they almost never do. They may be looking at is as a "re-book", in which case you would receive the incentives being offered at the time of re-booking. I noticed that the Going going gone sale ends at Wednesday 11:59PM ET. By camidr, CC Help Jenn They say they will give me the better room but will take away my . I am well past the final payment date. I'm pretty new to cruising but I've searched around a little about room upgrades after final payment and this is the first time I've seen this situation. My guess for a normal 7 day cruise it would be in the ball park of $800-1300 +/-. If you are eligible, you'll be able to submit bids for your upcoming sailing. Does the upgrade include any additional promotions?" are you sure you weren't really outside of final payment date? Sorry, I know this is a basic question but I feel like I must be nuts. This was after final payment. Call back until you get the answer you want :P, yep call in and ask for a supervisor and tell them you would like to maintain your amenities and, get the upgrade - as a good will to you as a customer - they are not losing anything to do this, but gaining you as a future sailer that might rebook, most likely is the policy with them and like others have said they can change them or rework, them anytime it seems without anyone getting a heads up. Started August 27, 2021, By I see that you just changed today. As we had booked late, the savings was several THOUSAND dollars. if they did refund you should see it on the website , it should reactivate the make a payment option and the amount would be there on negative. Thank you all! I agree with the others thoughyou should be getting whatever current incentives they are offering on that booking. I called to get an upgrade as I've always done with other cruise lines in the past. Basically, when you reprice a cruise (whether it is the result of a price reduction or the result of an upgrade/change of cabin category), you are, for all practical purposes, rebooking the cruise in its entirety. The upgrade was made, but no refund. By Inside guarantee that I had already booked last month when I had to replace my Vision TA September 2020 cruise. Haji, as you have learned four times now, the cruise line does not give anything back after final payment date. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.creative.rccl.com/Sales/Royal/Multi_Dest/Special_Offers/rci_sales_event.pdf. That's what I thought Steve, and told them I'm fine losing my incentives to get the better room if they give me the currently offered incentives in its place, but they said no. Unfortunately that answer wont change, however often you ask this question in various threads. https://en.wikipedia.org/wiki/Royal_Caribbean_Cruises_Ltd. In Celebrity (parent company) before final payment in Eclipse cruise to Caribbean I was upgraded from interior to veranda, For our B2B2B to Hawaii they adjusted the rate $1,100 less in each leg. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. I know that doesn't seem logical at all. I would be REALLY upset if you actually got the refund. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Once again cruise critic helps out. And no complaints for upgrading from the DH! Just thought I would come back andupdate for those asking. Maybe you can be upgraded to a higher CAT. Any other way to get the upgrade at the website price? Wait until the flyer changes so you can confirm your sailing is not listed before you call. Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. Started August 27, 2021, By Balance is reading 0.00 even though amount paid is more than package price. To find out if you are eligible for the RoyalUp upgrades program, click here and enter your Last name and Booking number. The price for a promenade view interior room is now less than we paid for an interior room. Upgrade room category after final payment. I called to get an upgrade as I've always done with other cruise lines in the past. The rep said that she can't do a "downgrade" after final booking and I asked if moving from an inside room to a balcony is a downgrade and she affirmed that it was because of the pricing. Not worth it. Powered by Invision Community. The answer was "The upgrade does not include any additional promotions. Thank you! Display as a link instead, CC Help Jenn You can go on the RC website and price it out pretty quickly by going to your actual cruise and looking for rooms and seeing the price differences. As we come from Australia we spoil ourselves. By I'm disappointed the customer service agentwas incorrect on the phone, but at the same time when I initially called for the upgrade I didn't figure I would see the refund. Truth? Is this an rccl policy to remove onboard credits when giving an upgrade or was I given incorrect information by the team member? I also told her that I wasn't expecting any money or credit to be refunded, but she wouldn't budge. So he said take my choice, better room or my onboard credit. By Is that the new policy, and if so does anybody know when it changed? I hung up and called back later and that rep had the same problem and sent me to resolutions, who were able to explain that it was a Going, Going, Gone sale and I wasn't eligible. I love it when there are big price drops after final payment! September 10, 2015 in Royal Caribbean Discussion. I just looked at the link you provided, and it doesn't appear that its listed on the sales flyer- cruise isn't until November. If that oceanview cabin is now $825, you can call and ask if you can pay the $25 per person and get the better cabin. (not applicable if the lower price is because of some kinds of sales, such as the Going, Going, Gone sales flyer) ( http://www.creative.rccl.com/Sales/Royal/Multi_Dest/Special_Offers/rci_sales_event.pdf ). Sometimes the loss of whatever incentives and/or price difference is not worth whatever perceived price reduction you might believe there to be. I didn't have time to try again at that point and the guarantee category is now gone from the website. Thanks for posting this and yes it's true, no more price drops after final payment. I went and checked and it doesn't look like I'm getting a refund. Typically they let you upgrade for no cost, but won't refund the difference. 5) Why Book a "Guaranteed Stateroom" on a Cruise. The experience that I have had is.if you rebook (which is essentially what you are doing) AFTER the drop dead final payment date, they will charge you a cancellation penalty equal to whatever it is.depends on how far past the final payment date it is.AND then they rebook you at whatever the current price is (in your case you say that the price for the promenade view is less than the old inside price) so if you are getting by without paying the penalty for basically cancelling your cruise (and rebooking) then I think you are probably lucky. I noticed a higher category room (2I - boardwalk balcony) was cheaper than an interior we booked a month ago. Your previous content has been restored. We had a Balcony that's fine as no Suites were avaliable at the time. Would appreciate guidance from the experts! IF you are lucky enough to find a higher category of cabin than you had booked at the same or lower price than your now-reduced price, you can call and ask for that better cabin. Keep watching the price, if it does not change and it is no longer listed in the next flyer (due Thursday afternoon), then you still may be able to get it. CC Help Jenn Don't have a clue about their checks and balances when that happens (apparently they are not so good I think someone else just reported getting a refund after final payment date) Anyway good for you, You need to be a member in order to leave a comment. Silk purse out of a sows ear! [emoji6]. They say they will give me the better room but will take away my onboard credit booking incentives in the process. I will definitely approach it differently next cruise. If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. Perhaps they are saying that the tradeoff is that they are not charging you the penalty for cancellation after the final payment date. Also Celebrity is not Royal's "Parent Company" RCCL or Royal Carribbean Cruises Ltd is the "parent": https://en.wikipedia.org/wiki/Royal_Caribbean_Cruises_Ltd. We recently booked a Celebrity Cruise for mid May. *Please see all applicable Terms & Conditions for Promotions. Clear editor. If the on board credit is no longer being offered then you would lose it. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final payment. Booking a guaranteed stateroom is a gamble. Sales flyer is here: http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf. I was checking my credit card statements today and I indeed got a refund of $231 to my credit card from Royal Caribbean as was stated to me on the phone. Does this seem right? Attempting to do another now if the right cabin is available. After Final you might be able to upgrade if the Upgrade cabin cost is less then what you paid for first cabin. :D. That means I have an excuse to upgrade! Is this really the case? Correct on both questions. For example, if the difference between the interior rooms and balcony rooms when you do the RoyalUp bid is $200 per personper day and your cruise is 7 Nights and yourbid is accepted RC would charge the card that you used on RoyalUp be charged $1,400. haji, June 16, 2018 in Royal Caribbean International. I hope you are able to get the upgraded cabin and any current incentiveswhich seems like the fair thing to me. The answer was "The upgrade does not include any additional promotions. If it does come back, and if it is an appealing price, is this something that a different rep is likely to handle without issue? Sign up for a new account in our community. I know they don't do OBC only upgrades if the price of thecategory above falls below your price paid and could see them saying you forfeit your perks since you are essentially rebooking but then in that case I would expect to get whatever the perk of today is added back on. In Celebrity (parent company) before final payment in Eclipse cruise to Caribbean I was upgraded from interior to veranda, For our B2B2B to Hawaii they adjusted the rate $1,100 less in each leg. Granted it isn't a huge savings but I'll take it. Also I'm starting to learn the value of a travel agent but it's too late for this cruise! Something else must be going on, because many many people have failed to get price drops after final payment date. The caveat is you won't get any money back. I don't know if it makes a difference that this was booked through a big "C" warehouse travel site but just thought I would let you know. If your bid was accepted Royal Caribbean will charge the amount of the bid to the card that you used to make the bid with. We sail on November 23rd. I'm glad I saw this topic. Started June 21, 2021, By As it was, by the time I called the next day the upgraded rooms were sold out, but I do appreciate your suggestions and am glad I was not alone in thinking their response a bit odd. 19952022, The Independent Traveler, Inc. This seems different from rebooking, but should I be worried if my bid is accepted? Your link has been automatically embedded. It's easy! No brainer decision for us, much better room and cash refund! The upgrade was made, but no refund. For cruises of 5 nights or longer, that is 90 days before sailing. You cannot paste images directly. Sign up for a new account in our community. Royal Caribbean Cruise Line Adds Vegan Menu to Main Dining Room Options; Summer Cruise Deals 2019; Virgin Voyages to Launch Craft Beer on New Cruise Ship (and You Can Vote to Name It) Norwegian Cruise Line Showcases New Culinary & Beverage Offerings on Soon-to-Launch Cruise Ship, Norwegian Encore; 5 Caribbean Cruise Deals Under $55/Night I went back and checked my date again and it was upgraded and bookedon September 18th. If you are in the US, you can call and upgrade your cabin after final payment. Started June 21, 2021, By cellyn, I'd try calling Crown & Anchor if you are a member. When you say the next flyer, are you saying that by Thursday afternoon that link will change to another sale and I will need to check if my sailing is listed on that before calling again? They will do the best to accommodate you. I do have a RoyalUp bid too! Your link has been automatically embedded. That seemed pretty clear to me and I contacted Celebrity, whose rep verified that I keep the promotions. :cool: If you are not interested in upgrading then never look at prices post final payment. L454S, that's how I understood it to work too but I specifically asked if she was unable to move me to a room that cost less even though I wasn't asking for a refund and she confirmed that was the case. After that date ("final payment date"), no refunds or price reductions are given. I politely declined because it just seems like price gouging to me to expect me to pay close to $1000 more to upgrade when someone booking new only has to pay $88 more than the price of my current cabin category. For us it was a huge win-win as I didnt think we could take advantage of a price drop after final payment. The caveat is you won't get any money back. Upload or insert images from URL. If I wake up tomorrow morning and the price is the same, does that mean the deal is over and I should be able to upgrade at the online price? Paste as plain text instead, Their words were that losing my credit is my penalty for upgrading to a better room. By Those ARE restricted to new bookings. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. Powered by Invision Community. You have asked the question on several threads, https://boards.cruisecritic.com/showthread.php?t=2593808, https://boards.cruisecritic.com/showthread.php?t=2515012, https://boards.cruisecritic.com/showthread.php?t=2646079. If you have an account, sign in now to post with your account. . If declined they will place you in a stateroom in a location that you yourself would not have selected at the time of booking if you choose to select your room location but if your bids have been declined they will put you in whatever stateroom is available incategory that you selected, but not in the same location that you had selected at the time of the booking. We now owe $76 next August for the final payment. Either way, Im happy for an upgraded room even if I dont get the refund. Apparently as long as you are upgrading to a higher category room after final payment then you are able to get a price drop. I wasn't expecting it, but it showed up about 6 days later on Sept 24th and we were definitely after final payment since this is a thanksgiving cruise. Thank you as always for your wealth of knowledge. The price for a promenade view interior room is now less than we paid for an interior room. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. However, you get to keep whichever promotions you already have." Just happy to be cruising in a better room than I expected to be. Though for me, that is when the fun begins! If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. 4. CC Help Jenn This was after final payment. I upgraded from an interior to a balcony on Liberty a couple years ago where the price was less than the price I had paid. Display as a link instead, :cool: You need to be a member in order to leave a comment. I did final payment back in August automatically at the 3 month mark. I was not looking to get a credit of course, just the better room. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final . For us it was a huge win-win as I didn't think we could take advantage of a price drop after final payment. You cannot paste images directly. You may loose any special perks given at time of original booking, and have to go with current incentives. 7. Or better yet, call the C&A line. Paste as plain text instead, A quick google search confirmed this policy and I was on my way. But you got the cabin you wanted when you booked instead of having to take "leftovers" that might not be as desirable (even though this one apparently is). I noticed a higher category room (2I - boardwalk balcony) was cheaper than an interior we booked a month ago. I got an e-mail from our travel agent that Celebrity had a special upgrade offer. My cruise is in 36 days and I'm currently booked in an inside cabin but we're thinking some fresh air might be nice, so I've been keeping an eye out for price drops on balconies, but it seems like Royal Caribbean is determined to not give us one. Thank you so much! I was about to write this. There are substantial onboard credits and other promotions (drink package, gratuities, free internet). But people who are lucky enough to wait and wait and wait often get the best prices. It is very unlikely to be able to change or upgrade your room onboard. Upload or insert images from URL. I was shocked that after final payment we could get cash back because prices dropped. you might not have scrolled down far enough. By One was "Does the upgrade include any additional promotions?" I even asked to speak with a superior and they said the same thing. This morning there was another price drop and it's not listed on the GGG flyer so I thought I was all set. Hi all! Maybe you can be upgraded to a higher CAT. :-(. Good luck. Don't be surprised if that credit doesn't show up. I do it all the time and you can also see sales and get your cruise reduced in price even if you have paid already. In the Eclipse cruise Friends from roll call was upgraded to a higher CAT after the final payment date. This has never been an issue before with other cruise lines. I would defn call back and speak to someone else. I'll keep an eye out and try again. Most reps on the main line have no clue. Clear editor. I have had several self upgrades where I went from JS to GS for no extra charge. Posted September 10, 2015. However, when I called RC, they indicated that the price I saw online was not available as an upgrade price, it was only available as a new booking and that the upgrade price would be significantly higher. On 9/17/2019 at 1:12 PM, Host Clarea said: 19952022, The Independent Traveler, Inc. Your previous content has been restored. We upgraded on our first cruise from a Jr Suite and Balcony, to a 2 bedroom Grand Suite. It's easy! BTW, the Royal Up minimum bid to upgrade is $500 per person. Your sailing (Harmony 11/3) IS on the flyer Bob provided. I found the price on the "regular" website. Hi all! If your bid was accepted for one of the staterooms that you had bid on or all of the staterooms that you had places a bid on was denied,WRoyal Caribbean will email 2 days before your cruise to let you know if your bid was accepted or declined. You can post now and register later. Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. I could not even get $100 OBC for the lower price. Great prices for neighborhood balconies as well. Pasted as rich text. I have had to do that before to get a deal and it worked out in the end..kinda disappointing that it comes down to that, but worth it if you get what you want in the end!! Yes, I'm 100% positive. Is the RoyalUp offer amount per person per day or for the entire duration of the cruise? I would also like to place to rest for the last time, the rumor that states "you don't get a price drop but they will give you onboard credit" this is not true. I called and this time the rep told me that I would lose my $50 OBC (ok, fine), but that also the balcony guarantee was now a bit LESS expensive and she can't move me there because I have to choose a room that costs more so that she can charge me the difference. Here's what's happened so far: Last month there was a big price drop overnight, so I called up and asked to upgrade, but they were unable to match the price I found online. Cruise lines sometimes offer special promotions in which two different cabin categories are priced equally -- so if you book the . I had the same issue two years ago. I saw that yesterday on their website. You can post now and register later. Seems odd but RCI is nothing but inconsistent when it comes to pretty much everything. stampingoddess, September 17, 2019 in Royal Caribbean International. In the Eclipse cruise Friends from roll call was upgraded to a higher CAT after the final payment date. I bid on a cabin upgrade at the Celebrity site, after reading the FAQ's. You could try to call back and speak to a different agent. LauraS I was not looking to get a credit of course, just the better room. It is strongly recommended that you book the category of room you wish to enjoy during your cruise vacation. June 23, 2019 in Royal Caribbean Discussion. Then I don't see why you should not be able to upgrade for the posted web price, unless Royal has very recently implemented some new policy. 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