Mounting tips for optimal motion detection include: Mount the camera 6 to 8 feet from the ground, Mount the camera with the speaker facing down parallel to the ground, The camera does have the ability to be mounted upside down, but its motion detection performance will be degraded by 50%, Face the camera towards entry/exit points into your property, Increase motion detection sensitivity in your camera settings. I am still having the same problem of after I hook up all the doorbell wires, confirm the doorbell "dings", then I go to the app to set up the wifi like I have done with the other simplisafe camera I have in my . They sent us a new camera, same thing. Amazon Alexa, IFTTT. Holding down the Outdoor Camera speaker button will not allow the two-way audio to work properly. Follow our step-by-step guide on how to install your new wireless outdoor security camera. You can also restart your camera by pressing and holding the reset button on the hub for 20 seconds. Overall, we were quite impressed with SimpliSafe in the DIY installation department. Just received my replacement doorbell cam. If you are concerned about this delay or are experiencing a delay longer than 10 to 15 seconds, you can try the below steps to troubleshoot your cameras Wi-Fi and system connectivity, Move the Base Station closer to the camera, Ensure your Base Station is connected to Wi-Fi, Bring the camera and your internet router close together, If the Camera works in this position, there may have been too great a distance between the devices and you will need to install the camera closer to your internet router, You can also purchase a Wi-Fi extender to extend the range of your Wi-Fi. Remove one battery for at least 10-15 seconds before putting it back in. Compatible USB adapter ( 5V, 7.5W+, 1.5A+, not included) A 2.4GHz network connection. Additional comment actions. No, we haven't had any reports of any server issues lately. Please note sometimes it is longer but most of the time, around 8 seconds. Our engineers are well aware of the delay, and are working on improvements in future firmware . SimpliSafe Extra Outdoor Camera Battery Pack. Tried re-connecting the camera. The power cord does NOT charge the battery. Dual Band Router - Some routers will project both the 2.4 and the 5 GHz bands as one network. @coffeeworks I have two cameras and yes, there is a slight recording delay, but I have not experienced it to a degree you have. If the one on 1.4 is a newer unit, it might have just not been updated at all yet, caught between when we stopped sending out 1.7, but before 1.9. This is common soon after the initial installation. You can re-establish a connection with a simple reset: Unplug the base station. Troubleshooting tips for the SimpliSafe Security Camera. Evening - my Simplisafe system is otherwise working pretty well.the outdoor camera though is a notable exception. Check Price On Amazon. There are two primary reasons why a cameras WiFi connection may be lost. Is there a setting I need to adjust? This is new, it use to work. Simplisafe is keenly aware of the issue and is working to resolve it and make the outdoor camera operate as well, if not better, than the indoor camera. SimpliSafe cameras are excellent in terms of connectivity, optimization, and dependability, and you can rely on them for the protection of your home, business, or any other location where you may wish to put them. If youre having WiFi problems with your SimpliSafe system, there are a few things you may do to fix it: If you are unable to connect your Simplisafe security camera with your SimpliSafe App in order to view live feeds, do this: To add a new security camera using your SimpliSafe app. @coffeeworks Simplisafe is working on making the cameras faster and, as mine are both connected to AC, the ability of the cameras to bypass waking up from the battery mode and just go to live streaming. The first one did not work so the company sent me another one. From what you describe, we're dealing with a local/hardware issue in this case. Like all SimpliSafe devices, the SimpliSafe camera is designed for the budget-minded. After reviewing the key features offered on three DIY indoor cameras that cost at or under $100, SimpliSafe's . It is not needed. There are no frequent problems or faults with these cameras, and they will operate most of the time without causing any problems. Does anyone else experience this or have any suggestions? Installed the face and it lights up a white led, then chimes. The Outdoor Cameras optimal temperature threshold is -4F to 122F. There are several internet complaints regarding peoples Simplisafe cameras not connecting to their WiFi, app, or network and constantly flashing yellow lights, but no thorough troubleshooting instructions. The same trick doesn't work for outdoor camera though. $61.00. If the camera operates in this location after restarting, the distance between the devices may have been too large, and you will need to place the camera closer to your internet router. Avotec also participates in affiliate programs with, Clickbank, CJ, ShareASale, and other sites. A 140 ultra-wide field of view. I have yet to see a camera with a working video feed. I am a Mechanical Engineer with years of experience working in the Security Industry. After youve given the camera a name, click Next. Press and hold the reset button for about 20 seconds. But regarding that one that somehow isn't able to put out video - how far is it from the Base Station? i mean it seems sort of worthless to me that I don't consistently see someone's face who approaches my house!! I have a brand new Outdoor Camera that I have been trying to get the live view (or any video) to work for a few weeks now. In fact, the power cord is worthless. Motion detection Motion sensors are calibrated to detect the unique heat signature of . or Best Offer. As for the time to activate - I'm with you. ugh great. $180.00. If youre experiencing issues with your SimpliSafe camera, consider buying a Wi-Fi extender. Trying to connect to a Plusnet router on 2.4GHz, just run the speed test on Wifi and getting 17.9mbps down and 15.5 up. (In order to give more coverage, the SimpliSafe system is configured to work with 2.4 GHz WiFi networks. $27.00 shipping. The reset button does not help. This should take no longer than 10 minutes, and you must be patient during that period. Our experience with the SimpliSafe camera itself wasn't too bad. SimpliSafe outdoor camera user experience. Note these are approximate using my second hand on my watch and using my desktop to log into my account at their website in this instance. If you do have a monitoring subscription and are not seeing videos from your Outdoor Camera in your timeline, youll need to ensure that Motion Events are On within Motion Detection settings: Delayed Live Streaming or Trouble Live Streaming, If the camera still does not connect when it is right next to your router, you may be experiencing Wi-Fi connectivity issues; in this case, you can try to, Camera Does Not Detect People, Even When They Are Close to the Camera (10 to 20 ft), Increase motion detection sensitivity in your. Once the camera has cooled back down, it will turn back on and resume functioning. Another thing to consider is that you may notice a solid yellow light on the camera after attempting to reset it. You should also check that the camera has the latest password for your network. I have tried 4 different cameras. they all do exactly the same thing. Doorbell cam will not work. View on SimpliSafe. No explanation why the disparity between the two. SimpliCam is a basic no-contract home security camera that can be used on its own or as part of a SimpliSafe home alarm system. I have contacted support through chat and phone call to no avail, each time they arrive at the same conclusion, "we need to replace your camera." Does anyone have any idea's what would be causing this? SimpliSafe has the most comprehensive, reliable security system for homeowners that offers peace of mind. Discussions around our indoor camera, also known as the SimpliCam, happen here. What is strange is I was able to install the camera a few months ago with the same LG phone. No. Let me be clear, all 4 of they cameras that I have tried DONT WORK for streaming video, all other functionalities of the camera work. Keep the button pushed for 20 seconds to reset the device. If it is solid yellow, it is most likely downloading a firmware update. SimpliSafe Camera Not Working? If your two-way audio is not working, use the guided flow below to walk through the troubleshooting steps. It covers most of the essentials: 24/7 access to live video, a smart motion sensor that distinguishes between human and pet heat signatures, and a night vision feature that . After all the work with the Router, it turns out there is an issue with Simplisafes' software with Android 6.0.1 and the LG phone I had. If you have ruled out both battery and environment issues, you can try to troubleshoot your Wi-Fi connection. I charged the battery to 3 leds showing. SimpliSafe Video Doorbell Pro. I have tried it numerous times sitting right next to the base station, that does not create a different result. @coffeeworks The hope is the outdoor cams' performance will match that of the simplicam and doorbell pro. If not, you may have to get a WIFI extender or another mesh point, depending on your setup. The SimpliCam indoor camera is only $99, while the outdoor camera and Video Doorbell Pro are still priced at $169. Of course, SimpliSafe isn't the most advanced system out there it lacks certain features like a touchscreen keypad, extensive home automation integrations, and an outdoor camera. This will force the camera to turn on and off which should help it reset. Does Blink Security Camera Work with Google Home? Power cycle the camera by removing the battery, re-inserting the battery and powering on. SimpliSafe Video Doorbell Pro. Heres how to fix it. SimpliSafe Outdoor Camera. But there is no video. I was simply noting the oddness with the versions (again none of them work for streaming video). All has been working well but in the last few weeks the outdoor camera does not record videos (Says No Video) or only records a few seconds. SimpliSafe Entry Sensor (Pack of 4) - Window and Door Protection - Compatible with The SimpliSafe Home Security System - Latest Gen. $49.99$49.99. If you are unable to get the camera to operate, the first thing you should do is restart it, which will reboot everything on the camera. Is there issues with the 1.9 firmware roll out? From their support article, found by googling "reset simplisafe outdoor camera" without the quotes: You can also try hard-resetting your camera by pressing and holding the button for three seconds. It is stuck at "low battery" and won't run, even though it's plugged in and the battery indicates charging. Third-party integrations. A screwdriver for mounting on wood or vinyl surfaces. Oh my gosh, the outdoor camera drives me insane. Tried installing the camera thru the app and it will not let me go past checking for a update. Out of stock. During the setup process the camera looks for firmware updates and reports "Up to Date" but it running an out of date version Is there and issue on SimpliSafe's server side? After researching, I was able to pair using 2.4Ghz successfully (separate the band), and then updated the network to default setting, which live view will still work. This review is mainly about the Simplisafe Outdoor Camera, the included sensors work and operating just like the other home security systems, nothing is new and exciting about.First off, the good:1. Besides good Wi-Fi, your SimpliSafe outdoor security camera is also weather resistant. The SimpliCam security camera (about $99) is a standalone device that you can use without other SimpliSafe equipment. This should be quite straightforward for you, and you won't have to do anything. Outdoor camera has ver.1.7.3.312. If they don't you may want to consider an extender, of i you have a mesh system, another point and or repositioning them. troubleshoot your Wi-Fi connection by following these steps. I'm a software engineer and am comfortable getting into the technical solutions with router and wifi settings. This process can take up to 10 seconds. View on SimpliSafe. the problem is that when I review the footage, all I see is the footage of me right below the camera and turning around and leaving, about 60% of the time its the walking away portion only missing the "face". (Do so by pressing and holding the button for three seconds.) The router or your device will automatically switch your device to whichever band has a better connection to your device. If you have a password problem, it can be resolved by resetting the camera. Battery died within 24 hours. Frontpoint's hardware packages range from $392.40 to $797.88, which are higher than SimpliSafe . For example; i know the boundaries of what the camera can see, and I've tested walking into that boundary multiple times (from each direction, left, right and straight on approach), all of which towards the camera and then I spin around and go the opposite direction. A power cycle on the SimpliSafe camera will ensure that any faults are removed, and it should be operational again in no time. I used to have problem pairing the simplisafe cam when 2.4Ghz/5Ghz are combine (default setting). If a restart does not work, you will need to do a camera reset to get it operating again. Price: $239.99 (2 Camera Kit) Highlights: No need for a monthly subscription, battery operated with 180-day battery life, and waterproofing for use in all types of weather. Isn't the base supposed to find a new outside camera as soon as you install the face after charging the battery? The Outdoor Camera's Two-Way Audio feature works with a simple tap of the speaker button, unlike the SimpliCam indoor camera where you hold the button while talking and release to hear. Check that your smartphone or tablet can connect to the internet. Simplisafe Camera App for PC: How to view Simplisafe on Computer, How to Fix the Simplisafe Entry Sensor Not Responding Error. Your SimpliSafe Camera will not be able to connect . Good luck and please post your outcome here if you get a chance. Avotec.org is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Plus digital zoom and full color vision at night, so nothing slips by undetected. Then, choose Add New Camera. It is IP65 rated for dust and water resistance. Since the cameras interface with SimpliSafe via Wi-Fi and not the Gen-3 Base Station I suspect the problem exists on SimpliSafe's side of the equation. yeah its pretty horrible then for you as well. so question is, if this is just how it is how long till a fix?! Yes i've already used that connection tool and I am well beyond the minimum specs for connectivity speed etc. When the light starts flashing, you know the camera is being reactivated. $178.64$178.64. Base does nothing. If you are having problems with your camera (or if it doesnt work at all), check out this article to learn what to do in order to troubleshoot your SimpliSafe system. In order to test two-way audio, you should stand far away or in another room from the camera and have someone else stand near the camera. It could be installed too far away from your WiFi network, or it might not have enough bandwidth on your WiFi. Ascertain that your camera is WiFi-enabled. Other faults within the camera may also need to be addressed. $179.99 ea. Is there a way this issue can be escalated? Allow it to rest for a minute or two after turning it off, then turn it back on. 3. eufy Outdoor Camera System. I would suggest trying that camera at a much closer range to the Base Station, just to test it out. I suspect there might still be an issue with your WiFi network. The Outdoor Camera goes into a deep sleep to preserve battery life, and it can take a few seconds to wake. If your SimpliSafe camera isnt operating properly, heres how to repair it. Dont release the reset button until the cameras LED lights appear. Navigate to the SimpliSafe Home Security Apps main menu, then pick Camera. Aside from giving out useful information here, my hobbies include researching, listening to classical songs. @coffeeworks Simplisafe is working on making the cameras faster and, as mine are both connected to AC, the ability of the cameras to bypass waking up from the battery mode and just go to live streaming.Again, this is still being looked at but would make the outdoor cams start live streaming like the Simplicams in about 2 seconds. 2.4 GHz networks penetrate walls and floors far better than 5 GHz networks.). One was running v1.4 and why does it not update to at least v1.7? In addition, all of these cameras are easy . It works great on the two interior and "another brand" exterior camera, but I'm still having issues with only the two exterior Simplisafe cameras. The base is up to date. Close All Background Apps. @cbclarke what are the settings you have for each camera? So, if your camera isnt responding, just click the power button to turn it off. 1.SimpliSafe Camera. Try power cycling your base station and reconnecting. Here are several fast remedies you may do if you find yourself in this scenario. Also, To troubleshoot, check that the power cable is plugged in and your home internet connection is functional. This is because the camera will automatically detect and mute any echo it hears, including one caused by the sound looping between the camera and your phones speakers. I have reset the camera numerous times and gone through setup, each time it works as expected, except when I try to view the live feed. That said, you should use the recently released connection tool to see if your signal strength and speed meets SS's minimum specs. I bought a new phone and it doorbell and camera installed instantly. Again, this is still being looked at but would make the outdoor cams start live streaming like the Simplicams in about 2 seconds. After rebooting the camera, it will resume normal operation and you will not encounter any further problems with it. $15.98 shipping. Regardless of firmware version however, the cameras should be able to stream (albeit with longer delays in wake-up, on older versions). A 7/64 drill bit for mounting on brick, stucco or tile surfaces. If your SSID (wireless network name) and/or WiFi Password have recently changed, you must re-enter your password on your keypad. The PC Client cannot be used to set up a camera so there are no "Unfinished Setup" notices on the PC Client. Video recordings are only available to users who are subscribed to select monitoring plans. One of the issues you may face when your SimpliSafe app isn't working properly is that the app is taking too long to load. 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