We used the butler very little outside his duties, most of which could easily have been done by the room steward. Yours may or may not perform the following functions but this quick list will give you an idea of what to expect the first time Jeeves is at your service. Help you plan and execute a cocktail party you host in your suite. Celebrity Cruises is one of those lines that offer both concierge and butler service. Part Time Real Estate, Leasing Consultant. Passengers of The Haven will be escorted off the ship for excursions as well as upon arrival to ports of call. 19952023, The Independent Traveler, Inc. Guests staying in this exclusive and premium space aboard Norwegian Cruise Line ships also enjoy the following: From embarkation to debarkation, boarding of tenders to shore, onboard entertainment to dining times you will have priority. This means that Haven guests will be the first to reserve times for things such as dining and entertainment onboard NCL vessels. To add to the above, your butler and concierge are shared with other guests. Your butler will set up your suite to your specifications, serve meals personally in your room or on the balcony and sometimes accompany you to the theater to show your reserved seating on Evening Chic nights. CC Help Jenn You can be spoiled rotten and enjoy the heck out of it -OR- have the butler take a step back and do things, perhaps at your own pace. Enrollment required. Find the right card for you. A line-by-line guide, The 5 best cabin locations on any cruise ship. Norwegian Cruise Line ncl concierge service ncl concierge service By rwallner, August 16, 2019 in Norwegian Cruise Line Followers rwallner 3 July 3, 2019 Michigan #1 Posted August 16, 2019. one night my closest door kept opening as the ship rocked so i called the night butler and he fixed it. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Bliss, Norwegian Epic, and Norwegian Breakaway. Related: 11 extra charges on cruise ships that will drive you nuts and what to do about them. Onboard, you'll find a concierge at The Retreat, the special VIP areas of the ship -- indoor lounge and sun deck -- where only Concierge-level and suite passengers are allowed. They are generally salaried employees and depending on the line may have a salary of between $2,500-$4,000 per month with tips adding to that number considerably. 07070 USA Telephone: (201) 902-2000, Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. Tomorrow could be a plate of hand-made chocolates or a canap assortment. The help and assistance 24-hours a day, of a trained and certified butler. Planning a cruise for the coming year? With up to 6,694 sq. From here, the sky is quite litterally the limit. We never did dinner in our room - well, except for teen boy who I think had room service dinner and then "real" dinner with us at least twice, but I won't count that! One note that confuses some people is that you may see notes such as that provided by MSC Cruises stating that crew do not need to be tipped. Norwegian Cruise Line launched a concierge desk exclusively for guests with reservations in the lines top accommodations, the Haven by Norwegian. That's exactly the case with the Amex Platinum card. If you forget let say your jacket and your in the theater you call your butler. Rather, guests sailing in the Haven have exclusive access to dining within a speciality restaurant when it is closed to other guests with a menu similar to Haven Restaurants on other vessels. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. These private spaces offer a quiet and relaxing space for guests wishing for a retreat from the excitement of the rest of the ship. There are certain times of the day such as breakfast and early evening when they can be very busy. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. I would have found that to be unacceptable too. Available on: Norwegian Gem, Norwegian Pearl, Norwegian Jade, Norwegian Dawn, Norwegian Star, Norwegian Jewel. Concierge guests get priority reservations for cruise excursions, dining and onboard activities. Before you set sail, every cruiser is required to attend a muster drill led by the Norwegian Cruise Line ship crew. In simple terms, a concierge is in charge of assisting you with things outside of your cabin while a butler's domain is very focused on your cabin and its amenities. From unpacking your suitcase to pouring your champagne our butlers are at your service Our Suites At a glance 3-Bedroom Garden Villa Sleeps up to 7. We did tip him as he did his duties as he should but we tipped the room steward a lot more!! Started June 21, 2021, By What they do: Butler services include packing and unpacking, complimentary dry cleaning, shoeshine and related services, dinner reservations in the ships' specialty restaurants, spa and shore excursion reservations, salon and spa appointments, arranging cocktail parties, providing gourmet snacks (including caviar) at tea time. They also. On port days your Concierge will arrange for you to be escorted to the gangway for an express exit, bypassing all the lines of guests waiting to disembark. This suite also includes a separate living room area, and balcony. While some folks expect a level of service that is like what they have at home with a butler, personal chef, driver and other staff, for others this is an opportunity to splurge. Phoenix Concierge Services. The concierge usually has a desk in the ship's reception area or, if specifically for passengers in a certain cabin category, the concierge may have a desk in the library or a special VIP area of the ship. I thought our room steward did the cleaning and turning down/making up. Each suite guest is assigned a personal butler who will take care of their every need, from drawing their bath for a relaxing soak after a long day, to pressing their tuxedos for dinner or helping them into their formal gowns. (Enrollment required for select benefits.). the concierge left us behind. Available on Pride of America, Norwegian Dawn, Norwegian Sun, Norwegian Sky, and Norwegian Star. The state was in the spotlight recently when it hosted the annual Gala Riviera Nayarit & Puerto Vallarta. Priority when reserving restaurants and entertainment onboard NCL vessels. It is usable anywhere on the ship and as I have found out on my recent New England Canada cruise can be, used on shore with a limited range. We offer cruise news, tips, and deals to help make your choice to cruise the west coast an easy one! For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. I have found the concierge to be hit or miss. Double balcony is offered on Norwegian Dawn. After the party, they will clean your suite while you enjoy the ship. The Courtyard pool area for example is accessible to all guests, while The Haven Sundeck is reserved for guests 16 years and older. A neat chance. The concierge desk enables guests and travel agents to book shore excursions and make reservations for dining, entertainment and the spa. The Haven has plenty of space for guests to lounge and relax. Watch the horizon glide by from expansive private balconies. . The other thing that the Butlers will do is they will spend some time explaining to you the facilities and how the ship works. Here is a thread from somebody that is doing the Haven for the first time - not sure if you are in the Haven, but there are comments about the butler there. You will really feel like a celebrity with the butler service on this mid-luxury cruise line. Explain the pillow menu and deliver your selections to the room. Ours is a mini spa suite by the way, Night night [emoji42], No butler or concierge for you. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Over the next few days I noticed that he was going in or out of that room almost everytime we stepped out of ours. Norwegian Cruise Line Who Gets It: Passengers staying in The Haven receive 24/7 butler service. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Can someone please tell me what it means when you have a Butler/Concierge service for the room you booked? As first time suite passengers enjoy the services offered - on the next cruise. The Haven offers unparalleled accommodations aboard Norwegian Cruise Line vessels, and offers guests private access to exclusive spaces such as The Haven Lounge and The Haven Restaurant (Or, if on a Jewel-class ship, a dedicated speciality restaurant that is used for exclusive breakfast and lunch offerings). realize that you can be selective about all those services but find out what level you like to be pampered at. Others have both, but they are only available to passengers in certain cabin categories (usually concierge- or suite-level accommodations for which you pay an upgraded cruise fare). You're assigned a concierge preboarding, and you can tell him or her your preferences for onboard reservations 125 days in advance. We were escorted on by the Concierge and he took us to lunch. With up to 875 sq. Oceania Cruises sends its butlers to the Guild of Professional English Butlers. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. The Courtyard area has a mix of lounge chairs and seating for guests to enjoy. Butler service is an integral part of your experience when staying in one of the MSC Cruises Yacht Club suites on ships like MSC Seashore. From delivering any special requests, to keeping your cabin stocked with amenities and daily treats, to providing in-suite dining, your butler is there to ensure you are well-cared for during the cruise. Firstly to request service to which he informed them he would be with them shortly as he was with another guest. Related: 21 tips and tricks to make your cruise go more smoothly. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.cruisecritic.com/articles.cfm?ID=345, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. It would be an awkward situation for the Concierge to escort every suite passenger on board. Butler service is something usually offered to passengers who've booked a top-level suite. ft.*, you have space for up to eight guests. All Rights Reserved. However, they are also increasingly found on ships that have "ship-in-a-ship" concepts like Norwegian Cruise Line's The Haven and MSC's Yacht Club. LauraS Plus, your own feed of TPG content. I may also ask for chocolate delivered to my cabin each evening. The Maite'd was appalled and informed us.the butler will do that. DECK 19. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. They will also bring. He may pour a welcome glass of Champagne, determine your pillow preferences and ask what beverages you want to be stocked in your minibar. Complimentary private transfer from pier to airport. Basically they make sure you are happy in your suite and will do everything within their power to get what you need/want from anywhere on the ship brought into your suite. The Garden Villa guests will also enjoy private car service at the conclusion of the cruise, to the airport or home if within a 25-mile radius of the port, and will enjoy a private escort off the ship, through Customs and directly to the awaiting private transport. We enjoy eating in the restaurants more than we would the room. ft.*, your Owners Suite sleeps up to five* guests, and offers separate living and dining rooms (combined on some ships). Copyright 2023 Northstar Travel Media, LLC. This means that Haven guests will be able to skip any lines that may occur onboard when disembarking at destinations while sailing on the cruise and maximize their time in ports. But, either or both of these individuals do hold the keys to amping up your experience and making you feel like a VIP. With up to 1,392 sq. Invitations to exclusive cocktail parties offered only to guests of The Haven. I write this because there was one occasion when the Butler was attending to our meal in our room. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. So how did you manage to shanghai the Concierge to escort you - maybe Platinum + + + ? This suite includes a large bedroom, luxury bathroom, and separate living and dining room areas. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. DECK 17. Upstairs is an outdoor sundeck with padded loungers and clamshell seating. It is not uncommon to tip $300, $500, or even more if you are actively using butler services and they are providing extrodinary service. Any discussion of tipping on a cruise will bring out a wide variety of opinions. Aft balconies and mini suites don't have butlers or concierge, just great balconies! 957 sq. But if you're cruising The Haven, you're in for a special treat. You. Norwegian Encore cruise ship deck plan has 2043 staterooms for up to 4903 passengers served by 1731 crew. Additionally, they will escort you to different destinations on the ship as well as assist you with debarkation by carrying your bags to the gangway. We've booked a suite next year, a spa suite. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. scorpioncrawl, July 29, 2017 in Norwegian Cruise Line. he got the biggest kick out of doing that for some reason, and coming back to the room to have the pizza there and waiting. Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). It looks like on Bliss they are (mostly) slightly further aft (where the mini-suites are on Escape) but other than that and decor, what are the differences? Assists with priority access to tenders to shore. In some instances, your cruise ship butler may be shared by an entire group of suites and in other instances your butler is assigned just to you. In addition to more spacious cabins and suites, Concierge passengers get upgraded amenities like down duvets, a pillow menu, robes and slippers and free Wi-Fi. There is some crossover, of course, but that's the general delineation. The Deluxe Owners Suite with Large Balcony contains a large bedroom (sometimes two) with floor-to-ceiling windows, and a separate living and dining room area, and large balcony with lounge chairs. You will also have the services of the ships. CC Help Jenn Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Butler and Concierge are not included in the Daily Service Charge. I have had 2 NCL cruises in suites. Powered by Invision Community, Also I was told my last cruise they give you those cordless. Case in point: Norwegian Cruise Line offers butler service in The Haven suites. The concierge takes care of your needs OUTSIDE of the room - so things like shore excursions, restaurant reservations, spa appointments, priority disembark at ports, priority tendering, etc. Started August 27, 2021, By This Spa Suite includes all of the features and amenities as the Deluxe Spa Suite with Balcony, however, this suite does not include a separate living room area, making its square footage slightly smaller. This stateroom type features relaxing and luxurious spa decor. 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