I paid the additional cost in checkout for refundable tickets. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Are Refundable tickets available through Ticketek Marketplace? Voluntary relocation or where you are changing employer for a new role. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. They need a better system and more staff it seems. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Are there any age restrictions enforced on my event? We missed the show! NEVER NEVER again. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Any translation of this document from English is for assistance and information only. This is not an insurance policy. is cancelled or postponed by the provider. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Refunds & Exchanges Follow New articles New articles and comments. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. There is no customer service centre you can call, just an automated voice call telling you to email. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> to then often have to go to their desk at the venue to follow up the issues. Scalping 18. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Voluntary relocation or where you are changing employer for a new role. means cancellation or significant delay of flight(s) which. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Safe, Fast and Verified Reddit and its partners use cookies and similar technologies to provide you with a better experience. No way to recover tickets. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Please also read the General Conditions of Refund. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Conditions that are unpredictable and the event is more than two months in the future. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. i spent 2 hours online and still didn't manage to secure tickets. So sorry. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Absolutely appealing customer service!!!!! If enough people do it they'll be investigated. You may also wish to resell your tickets if you cannot use them. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Are Refundable tickets offered on Gift Voucher sales? When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Can never get a refund on tickets and/or speak to someone within Ticketek. Any temporary relocation for work must be for a period of at least 3 months. To read more about Covid-19 please visit our dedicated page here. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). We may consider other Emergency Circumstances at our discretion. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Requesting a Refund. This is not an insurance policy. What happens to my money when I buy a ticket? Why is the price displayed on my ticket different to what I paid? Where the examination is being provided by a commercial business (not by an educational board). Safe, Fast and Verified Proof that the passport has been reported to and cancelled by your Government Agency. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. means weather where a Government Agency has issued warnings not to travel which mean. An incident number or report from the Police or relevant traffic authority. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. A copy of the travel warning from the Government Agency. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. (This can normally be obtained from the transport companys website). You can do anything you want if you're the only game in town. Why should I buy from Ticketek Marketplace? Youmade an unsuccessful request for annual leave for the date of theBooking. Hopeless website. Where You have not been physically examined by a Doctor prior to the date of the Booking. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. It's criminal and needs serious investigation. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Basically, because they're the only game in town, and they can do whatever they fucking like. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Forcing people to own smart phones is not giving people choice and freedom. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. I have contacted your Customer Service team but have not received a response. They rapidly charged my credit card, then didn't provide the tickets. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Press question mark to learn the rest of the keyboard shortcuts. Doors Open: 5:00pm Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Please also read the General Conditions of Refund. Once got a response to an email because I didnt purchase the ticket wont gi. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. are the business owner or registered Director, or a member of. Lost a baby recently? Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Was given tickets for Ed Sheeran concert as a gift. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . 2023 Trustpilot, Inc. All rights reserved. Maisie Peters: 7:00 7:45pm I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Presented by: If you've forgotten your account details, never fear we also . etc.WHERE IS THE ACCOUNTABILITY? It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Fire A report from the fire service and/or police. Budjerah: 6:00 6:30pm A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Clunky unhelpful booking site for Mary Poppins Melbourne. Wife tested positive on 13th. They are the shittest service in Australia. Sell tickets directly from your Ticketek Account. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Sick relative? Suncorp Stadium She made time to help & sort out the transfer of tickets to this area. They will do anything to hide from you. Here are 8 tips for writing great reviews. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. 2023 ProductReview.com.au Pty. Many of us haven't booked on line since COVID started, The site is worse than I remember. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . It goes against our guidelines to offer incentives for reviews. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Attendance at business meetings and business travel. Sell tickets directly from your Ticketek Account. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. :(, tails, they sent an email saying they has processed the refund. Ticketek wastes YOUR TIME like it doesn't matter. Finally got an answer from them when I contacted fair trading to help. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. ProductReview.com.au has affiliate partnerships. Cool, just upload a goddamn police report. Please comply with any stated ticket limit for this event. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. confirmation or our website for contact details. Send them an inquiry many times and they are not answering! Seven tries before I finally got my second choice of seats. What the hell is that? Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Buy guaranteed tickets for sold out events at a fair price. You'd think that but I had the same shitty experience with them on this front. Please also read the General Conditions of Refund. Appalling service. Automatic Refunds Anyone has experience getting refunds from them or have advice on what I should do here? If there is a financial failure of any Transport provider. There is no phone number, only an email which does not get answered. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ive forgotten my password/My password has expired. I just resold a ticketek ticket on Tixel. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Safe, Fast and Verified Any vehicleYouplan to use during theBooking. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Don't EVER buy for a friend, NIGHTMARE. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. (Receipt required for Doctors note refund up to $100 or equivalent). ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Ticketek Australia you're a pathetic poor excuse for a company. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App

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